Customer Service Representative experienced in active listening, critical thinking, and problem-solving. Managed high-stress situations and enhanced customer experience through effective training of new employees. Fostered team collaboration and resolved disputes, delivering outstanding service.
Work History
Customer Service Representative
1 Year
Burger King | 08.2025 - Current
Trained new employees on customer service protocols and operational procedures effectively.
Identified opportunities for process improvements to enhance overall customer experience.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Adapted quickly to changing environments, ensuring prompt service during peak hours.
Responded to customer requests for products, services, and company information.
Customer Service Representative
1 Year
Circle K | 08.2024 - 08.2025
Provided exceptional customer service, resolving inquiries and complaints efficiently.
Facilitated smooth transactions utilizing POS systems and cash handling procedures.
Assisted in inventory management by restocking shelves and monitoring product availability.
Collaborated with team members to maintain store cleanliness and organization standards.
Educated customers on promotions, loyalty programs, and store policies to enhance satisfaction.
General Laborer
1 Year
Finishing Touch | 07.2023 - 07.2024
Operated light machinery and tools for various finishing tasks efficiently.
Assisted in loading and unloading products, ensuring timely delivery.
Assisted in loading and unloading equipment, ensuring timely completion on job sites.
Collaborated with team members to optimize workflow, productivity and efficiency.
Education
GED
North Branch Highschool | North Branch, MN | 10-2026
Haven't graduated just yet, plan to graduate within the month of, or the month after school resumes again.