Hailey Pean
Valrico,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
The Dance Den
03.2022 - Current
- Check students in for class/lessons
- Keep studio neat and organized
- Handle all emails and inquiry's
- Take payment
- Teach students certain styles of dance
- Scheduling appointments
- Resolve customer problems and complaints
- Confirm appointments, update client records
Phone Operator/Customer Service
Microsale
12.2022 - 09.2023
- Answer all technical calls
- Reply to all emails and inquiries
- Take payment, as well as discuss payment plans
- Provided accurate information to customers
- Managed a multi-line system
- Troubleshoot issues with computer and telephone equipment
- Worked closely with supervisor to identify areas of improvement
Medical Receptionist
TGH Urgent Care powered by Fast Track
05.2022 - 09.2022
- Check patients in and out
- File documents
- Fax inbox
- Thoroughly cleaning facility throughout the day
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies
- Assisted healthcare providers with administrative tasks
- Managed high call volumes
- Handled billing procedures accurately
- Managed office bookkeeping with insurance billing
Real Estate Assistant
Crown Real Estate Services LLC
11.2021 - 03.2022
- Called builders and negotiate prices
- Compromise with buyers
- Print and organize closing documents
- Gather information for divorce, tax delinquent, and foreclosure
- Ran errands regarding coffee runs, turning in mail and assisting at meetings
- Coordinated appointments to show marketed properties.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
Chipotle Certified Trainer
Chipotle Mexican Grill
08.2020 - 11.2021
- Bring food out in a timely manner and present guests with a positive attitude
- While teaching trainees, I showed how to properly serve food, as well as present ethical attitude while working.
- Mentored junior trainers to develop their instructional skills.
- Documented attendance, participation and progress.
- Educated trainees on proper use of products and systems.
Sales Associate
Sky Zone
08.2019 - 05.2020
- Provide customers with information about skyzone and different packages we have
- Sell basic, standard, and premium memberships
- Maintained accurate inventory records to ensure adequate stock levels
- Participated in team meetings and training sessions regularly
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Culvers Crew Member
Culver's
06.2019 - 08.2019
- Bring food out in a timely manner
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
None -
Brandon High School
Brandon, FL05.2021
Skills
- Cash Handling (3 years)
- Sales
- Customer service
- Communication skills
- Office experience
- Medical office experience
- HIPAA
- Medical Receptionist
- Insurance Verification
- Medical Records
- Medical Terminology
- Medical Scheduling
- Patient Care
- Documentation and Reporting
- Multitasking Abilities
- Excellent Communication
- Office Administration
Timeline
Phone Operator/Customer Service
Microsale
12.2022 - 09.2023
Medical Receptionist
TGH Urgent Care powered by Fast Track
05.2022 - 09.2022
Front Desk Receptionist
The Dance Den
03.2022 - Current
Real Estate Assistant
Crown Real Estate Services LLC
11.2021 - 03.2022
Chipotle Certified Trainer
Chipotle Mexican Grill
08.2020 - 11.2021
Sales Associate
Sky Zone
08.2019 - 05.2020
Culvers Crew Member
Culver's
06.2019 - 08.2019
None -
Brandon High School
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