Hailey Peluso
Neenah
Summary
Results-driven operations manager with a proven track record in enhancing service standards and operational efficiency. Expertise in team collaboration and customer-focused solutions, leading to improved member experiences and streamlined processes.
Overview
5
5
years of professional experience
Work History
Operations Manager
Planet Fitness - Black Duck Partners LLC
Neenah, WI
09.2024 - 11.2025
- Coordinated day-to-day operations to enhance member experience and facility efficiency.
- Implemented staff training programs, improving service standards and team performance.
- Analyzed member feedback to identify areas for service improvement and implemented solutions.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and maintained operational policies to ensure compliance with company standards.
General Manager
Planet Fitness - Black Duck Partners LLC
Clemson, SC
02.2023 - 09.2024
- Oversaw facility maintenance, ensuring compliance with health and safety standards.
- Streamlined operational processes to improve workflow efficiency and reduce wait times.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
EMT-B
Medshore Ambulance Service
Anderson, SC
10.2020 - 03.2023
- Administered emergency medical care during patient transports, ensuring safety and comfort.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Led post-incident reviews, identifying opportunities for process improvements in emergency response operations.
- Trained new EMTs on protocols, enhancing team performance and service delivery standards.
Education
University of South Carolina
Columbia, SCSkills
- Problem-solving
- Operations management
- Customer service
- Verbal and written communication
- MS office
- Solutions-focused sales
Timeline
Operations Manager
Planet Fitness - Black Duck Partners LLC
09.2024 - 11.2025
General Manager
Planet Fitness - Black Duck Partners LLC
02.2023 - 09.2024
EMT-B
Medshore Ambulance Service
10.2020 - 03.2023
University of South Carolina