Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Pierce

Greeley,CO

Summary

Reliable Shift Leader with four years in the food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

4
4
years of professional experience

Work History

Shift Leader

The Lyons Dairy Bar
09.2021 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Non-Profit Organizer

Silver Creek Leadership Academy
08.2022 - 05.2023
  • Used excellent communication skills to delegate tasks and achieve successful event outcomes.
  • Created weather resistant pantries filled with non-perishable foods and toiletries.
  • Designed, built, and introduced "Little Public Pantries" into the local community.
  • Provided low-income communities with access to non-perishable foods and toiletries.
  • Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
  • Established and maintained relationships with stakeholders to fulfill successful outcomes.

EV Dog TLC Volunteer

Longmont Humane Society
08.2021 - 11.2022
  • Consulted with staff to discuss behavioral concerns and determine final goals.
  • Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Prepared adoptable dogs for adoption through exercise and behavioral training.

Customer Service Representative

The Lyons Dairy Bar
12.2019 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Arts - Psychology

University of Northern Colorado
Greeley, CO
05.2027

High School Diploma -

Silver Creek High School
Longmont, CO
05.2023

Skills

  • Inventory Counts
  • Interpersonal Relations
  • Account Management
  • Team Supervision
  • Customer Satisfaction
  • Conflict Resolution
  • Customer Relations
  • Creative Solutions
  • Dietary Restrictions
  • Team Leadership

Timeline

Non-Profit Organizer

Silver Creek Leadership Academy
08.2022 - 05.2023

Shift Leader

The Lyons Dairy Bar
09.2021 - 08.2023

EV Dog TLC Volunteer

Longmont Humane Society
08.2021 - 11.2022

Customer Service Representative

The Lyons Dairy Bar
12.2019 - 08.2021

Bachelor of Arts - Psychology

University of Northern Colorado

High School Diploma -

Silver Creek High School

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Hailey Pierce