Summary
Work History
Education
Skills
Affiliations
Timeline
Generic

Reynard Wright

Eureka,IL

Summary

Proficient Shift Leader with expertise in team supervision, customer service, and cash handling. Trained staff effectively, resolved guest concerns, and maintained organized operations during peak hours. Strong background in guest relations, food safety, and inventory control, ensuring high-quality service and efficient daily operations.

Work History

Shift leader

Jimmy John's
Rochester , MN
2023 - 2023
  • Supervised and led team to achieve high productivity and exceptional customer service.
  • Trained team members on sandwich preparation and service standards to ensure consistent quality.
  • Delivered exceptional customer service and fostered a positive atmosphere during shifts.
  • Supported crew during peak rush periods at Jimmy John's restaurant.
  • Handled cash register transactions and reconciled drawers.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Monitored food safety, cleanliness, and sanitation practices.
  • Restocked ingredients, supplies, and packaging materials.
  • Verified accuracy of orders before delivery to customers. before sandwich delivery to guests.

Shift Leader

Perkins Family Restaurant
Rochester, Illinois
2023 - 2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported customer requests and answered questions to enhance satisfaction.
  • Identified customer needs through direct interaction and observation.
  • Collaborated with diverse coworkers to achieve goals and resolve product and service issues.

Server

Texas Roadhouse Restaurant
Rochester, Minnesota
2022 - 2023
  • Greeted Texas Roadhouse guests with friendly table service and menu guidance.
  • Delivered food and beverages promptly to assigned tables.
  • Resolved guest concerns with calm, attentive communication.
  • Coordinated with kitchen and bartending staff to support smooth service.
  • Entered orders accurately using a point-of-sale system.
  • Cleared used dishes from tables to maintain cleanliness in dining area. and reset the dining room for incoming Texas Roadhouse guests.

Education

GED -

Annarbor Public Schools
Ann Arbor, MI
01-1983

Skills

  • Shift leadership
  • Team training
  • Staff supervision
  • Customer service management
  • Complaint resolution
  • Guest relations
  • Cash handling
  • POS systems
  • Food safety
  • Health and safety compliance
  • Inventory control
  • Inventory counts
  • Quality control assurance
  • Time management
  • Shift scheduling
  • Daily reporting
  • Team motivation
  • Team collaboration
  • Assigning work
  • Restaurant operations
  • Attention to detail
  • Problem solving
  • Decision-making capacity
  • Clear communication skills
  • Verbal communication
  • Employee recognition
  • Staff engagement
  • Team-building activities
  • Customer focus
  • Team supervision
  • Rules enforcement
  • Staff training
  • Inventory counts

Affiliations

  • I used to volunteer 3-4 days a week at the homeless day center(the Landing) center in Rochester MN

Timeline

Shift leader

Jimmy John's
2023 - 2023

Shift Leader

Perkins Family Restaurant
2023 - 2023

Server

Texas Roadhouse Restaurant
2022 - 2023

GED -

Annarbor Public Schools

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Reynard Wright