Hailey Plantico
Wisconsin Rapids
Summary
Detail-oriented professional with a strong background in cash handling and financial reporting. Demonstrates proficiency in internal software and basic computer skills, complemented by effective communication abilities. Recognized for adaptability and a diligent work ethic, contributing to team success in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Burger King
Wisconsin Rapids
01.2025 - Current
- Supervised employees through planning, assignments, and direction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Tracked monthly sales to generate reports for business development planning.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Guided management and supervisory staff to promote smooth operations.
- Recruited, interviewed and hired qualified staff for open positions.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Shift Leader
Burger King
Wisconsin Rapids
01.2023 - 01.2025
- Managed daily workflow and scheduled staff for adequate coverage.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Educated customers about offerings, promotions and pricing to boost sales.
- Utilized POS systems efficiently for order processing and inventory management.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Shift Manager
Rocky Rococo Pizza and Pasta
Wisconsin Rapids
08.2019 - 10.2022
- Identified needs of customers promptly and efficiently.
- Responded quickly and effectively to emergency situations as they arose.
- Managed daily cash intake by counting out registers and tabulating profits.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
Education
High School Diploma -
Lincoln High School
Wisconsin Rapids, WI06-2023
Associate of Science - Accounting
Mid-State Technical College
Wisconsin Rapids, WISkills
- Employee training
- Inventory management
- Financial analysis
- Sales forecasting
- Business strategy
- Customer service
- Staff recruitment
- Problem solving
- Interpersonal skills
- Team player
- Communication skills
- Performance improvement
Affiliations
- Highschool DECA club.
- Highschool dance and cheer team.
- Miss Wisconsin Rapids contestant.
Accomplishments
Received awards every year in highschool for DECA business competitions. Worked my way up to general manager at Burger King.
Certification
- ServSafe Certified.
References
References available upon request.
Timeline
General Manager
Burger King
01.2025 - Current
Shift Leader
Burger King
01.2023 - 01.2025
Shift Manager
Rocky Rococo Pizza and Pasta
08.2019 - 10.2022
High School Diploma -
Lincoln High School
Associate of Science - Accounting
Mid-State Technical College
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