Hailey Prado
Austin,TX
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Ida Claire. Expert in cash handling and guest engagement, I consistently enhanced dining experiences through effective upselling and conflict resolution. Committed to maintaining a professional appearance while training new staff and managing multiple tables efficiently.
Overview
4
4
years of professional experience
Work History
Server
Ida Claire
06.2021 - 03.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer orders accurately and efficiently, ensuring a seamless dining experience.
- Maintained cleanliness and organization of the dining area to enhance guest satisfaction.
- Assisted in training new staff members on service protocols and menu knowledge.
- Executed daily cash handling procedures, maintaining accuracy in transactions.
- Engaged in upselling techniques to enhance customer dining experience and increase sales.
- Resolved conflicts among team members to maintain a positive work environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Arts - Architecture
San Antonio College
San Antonio, TX05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Timeline
Server
Ida Claire
06.2021 - 03.2025
Associate of Arts - Architecture
San Antonio College
Programs
- Rhino
- Adobe Photoshop
- Adobe Illustrator
- Revit