Hailey Proctor
Overland West / Hertz
Dickinson,ND
1
Certification
2
years of professional experience
Customer Service Professional experienced in conflict resolution and active listening. Enhanced client satisfaction and streamlined operations through strong interpersonal skills. Thrived in fast-paced environments by demonstrating a commitment to continuous learning.
Work History
CSR, Sales
2 Years 3 Months- Managed sales inquiries and processed transactions to consistently meet daily targets.
- Delivered customer service that improved client satisfaction and retention.
- Assisted in maintaining accurate records of customer interactions and sales activities.
- Collaborated with team members to enhance service delivery and streamline operations.
- Managed vehicle care and staging processes to maintain quality and organization.
- Managed damage reporting processes to ensure accurate documentation and follow-up.
Education
High School Diploma
- Relevant Coursework: EMR
Skills
Customer service
Issue resolution
Problem resolution
Conflict resolution
Data entry
Critical thinking
Active listening
Certification
- BLS CPR/AED - Dickinson, ND - American Heart Association - May 2026 - eCard #271263504923
- ICS 100 & 700 - U.S Dept. of Homeland Security FEMA - June 2026
Interests
I like working with my hands and fixing things.
I am deeply interested in EMS work and have continued studies outside of High school in a hopes to pursue that interest
Enjoy using critical thinking in my day to day life to solve complicated problems
Timeline
CSR, Sales
Overland West / Hertz
04.2024 - CurrentRead More
South West Community Highschool
High School Diploma
Read More