Hailey Reitzel
Plainfield,IL
Summary
Skilled in maintaining safety and cleanliness in high-traffic environments, contributing to guest satisfaction and operational efficiency. Experience in training staff and streamlining processes, fostering teamwork and positive guest interactions. Committed to creating a supportive atmosphere for both patrons and colleagues.
Overview
5
5
years of professional experience
Work History
Sales Associate
Game Day Spirit
Champaign, Illinois
08.2025 - 02.2026
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting merchandise and answering product inquiries.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized displays and ensured product availability on the sales floor.
- Collaborated with team members to optimize store operations and customer service.
- Handled inventory management, including restocking and tracking supplies.
- Trained new associates on sales techniques and store policies effectively.
Waterpark Attendant
Pelican Harbor
Bolingbrook, IL
06.2023 - 08.2025
- Ensured guest safety, reducing incidents by 30% during peak hours.
- Provided exceptional customer service, boosting guest satisfaction ratings.
- Resolved guest complaints to ensure satisfaction and maintain a positive atmosphere.
- Maintained cleanliness standards to provide a welcoming environment for guests.
- Managed daily operations to streamline processes and improve service delivery.
Before/After school caretaker
YMCA
Naperville, IL
09.2023 - 06.2024
- Ensured a safe and nurturing environment for all students.
- Supervised and engaged children in educational activities to foster learning and development.
- Facilitated homework help, boosting academic performance.
- Implemented structured routines to promote consistency and improve daily engagement.
- Cultivated strong relationships with children and parents to enhance communication and trust.
- Promoted teamwork through group games and activities.
Swim Instructor
Pelican Harbor
Bolingbrook, IL
11.2021 - 08.2023
- Developed customized lesson plans addressing diverse skill levels to maximize student engagement.
- Conducted regular assessments, ensuring measurable progress for all.
- Fostered positive learning environment, promoting teamwork and encouraging enthusiasm among learners.
- Trained junior instructors, improving instructional quality and collaboration within the team.
Lifeguard
Pelican Harbor
Bolingbrook, IL
06.2021 - 08.2023
- Ensured safety of 100+ swimmers daily with vigilant monitoring.
- Conducted regular safety drills to improve team readiness and emergency response capabilities.
- Trained new lifeguards to strengthen safety protocols and teamwork.
- Maintained cleanliness and order to create a welcoming environment for swimmers.
Education
High School Diploma -
Neuqua Valley High School
Naperville, IL01-2024
Skills
- Transaction processing
- Customer service
- Inventory management
- Store maintenance
- Safety awareness
- Time management
- Adaptability to change
- Team collaboration
- Teamwork and collaboration
- Conflict resolution
Timeline
Sales Associate
Game Day Spirit
08.2025 - 02.2026
Before/After school caretaker
YMCA
09.2023 - 06.2024
Waterpark Attendant
Pelican Harbor
06.2023 - 08.2025
Swim Instructor
Pelican Harbor
11.2021 - 08.2023
Lifeguard
Pelican Harbor
06.2021 - 08.2023
High School Diploma -
Neuqua Valley High School