Hailey Ridenour
Murfreesboro,TN
Summary
To obtain a position where all skills and abilities will be an asset to company.
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Murfreesboro rental market for multi-family properties and impressive financial management skills.
Expert user of OneSite and Entrata.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant Community Manager
Brookside Properties
Murfreesboro, TN
02.2024 - Current
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Evaluated property conditions and recommended improvements.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Created policies and procedures for successful community management.
Leasing Professional
Brookside Properties
Murfreesboro, TN
07.2023 - 02.2024
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Kept meticulous records of correspondence between management and tenants.
- Distributed and followed up on tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Server
Famous Dave's
Smyrna, TN
03.2019 - 01.2024
- Serve guests with exceptional service to ensure a pleasant experience within their dining experience.,
- Maintain the rapid flow of customers in an orderly fashion and maintain order accuracy
- Maintaining the cleanliness and proper amount of stock within the restaurant for the following shifts and their operators.
Leasing Consultant
Olympus Property
Murfreesboro, TN
12.2022 - 07.2023
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Leasing Consultant
Gross Residential
Murfreesboro, TN
03.2021 - 12.2022
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Receptionist
America's Best Eyeglasses and Contacts
07.2020 - 09.2020
- Answer phones, pull insurance and files, assist patients as needed
- Also training to be an optometrist technician.
Dietary Aide
Traditions of Smyrna
10.2019 - 07.2020
- Assist the Chef within the kitchen, as well as serve and assist the residents within the community.
Injection Molding Operator
Kasai of North America, Inc
11.2018 - 03.2019
- Maintain the constant running of the presses while checking all parts for deficiencies andinaccuracies
- Packaging and labeling parts into correct bins, to be sent off to shipping.
Drive Thru Operator
Hardee's
07.2018 - 11.2018
- Cleaned and sanitized drive-thru station to enhance safety standards and reduce spread of infection.
- Repeated customer order, suggestively sold upgrades or additional products and asked customer to verify order on drive-thru screen to promote accuracy.
- Operated and maintained food and drink equipment and cash register properly and safely to prevent costly malfunctions.
- Operated POS platform and verified cash and card transactions to maintain accurate drawer by end of shift.
- Communicated clearly with team members to assemble and deliver correct order to customer and reduce errors.
- Advanced customer to window quickly to efficiently move drive-thru line and promptly handle next customer.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Shift Manager
Exxon
03.2017 - 06.2018
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Some College (No Degree) - Social Work
Motlow State Community College
SmyrnaHigh School Diploma -
Fulton High School
Knoxville, TN05.2015
Skills
- Property Service Contract Administration
- Screening Processes
- Records Preparation
- Prospecting Assistance
- Application Processing
- Database Management
- Tenant Eligibility Determination
- Fair Housing Policies
- Tenant Relations
- Team Building
- Business processes and procedures
- Property tours and inspections
- Administrative support
- Tenant Eligibility Determination
- Fair Housing Policies
- Tenant Relations
Additional Information
- Punctual
- Reliable
- Honest
- Flexible Quick-Paced Learner
- Willing to relocate: Within 30 Miles
Timeline
Assistant Community Manager
Brookside Properties
02.2024 - Current
Leasing Professional
Brookside Properties
07.2023 - 02.2024
Leasing Consultant
Olympus Property
12.2022 - 07.2023
Leasing Consultant
Gross Residential
03.2021 - 12.2022
Receptionist
America's Best Eyeglasses and Contacts
07.2020 - 09.2020
Dietary Aide
Traditions of Smyrna
10.2019 - 07.2020
Server
Famous Dave's
03.2019 - 01.2024
Injection Molding Operator
Kasai of North America, Inc
11.2018 - 03.2019
Drive Thru Operator
Hardee's
07.2018 - 11.2018
Shift Manager
Exxon
03.2017 - 06.2018
Some College (No Degree) - Social Work
Motlow State Community College
High School Diploma -
Fulton High School