Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hailey Rodriguez

San Antonio

Summary

Dynamic Food Service Supervisor with SSA Group, skilled in staff leadership and food safety. Achieved enhanced customer satisfaction through effective operations management and rigorous sanitation standards. Proven ability to train and motivate teams, while implementing inventory controls to reduce waste and promote a positive work culture.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Food Service Supervisor and Trainer

SSA Group
10.2020 - Current
  • Kept guest and work areas clean, organized, and sanitized
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Promoted a positive work culture that encouraged teamwork
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Greeted customers and responded promptly to customer needs.
  • Provided exceptional service and create a positive work environment


Bartender and Barback

SA Country
10.2021 - 02.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Volunteer

San Antonio Zoo
05.2022 - 08.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Promoted environmental awareness with educational workshops and hands-on activities.

Education

Texans Can Academy
San Antonio, TX

Skills

  • Staff supervision
  • Staff leadership
  • Food preparation
  • Sanitation standards
  • Customer service
  • Staff motivation
  • Catering coordination
  • Menu design

Certification

  • Food Serv Safe
  • TABC
  • First Aid and CPR

Timeline

Volunteer

San Antonio Zoo
05.2022 - 08.2022

Bartender and Barback

SA Country
10.2021 - 02.2023

Food Service Supervisor and Trainer

SSA Group
10.2020 - Current

Texans Can Academy

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Hailey Rodriguez