Hailey Rowe
Fremont
Summary
Versatile Site Supervisor adept at coordinating diverse resources and satisfying tough clients according to demanding timelines. Tenacious about keeping operations on-schedule and on-budget. Quality-driven Site Director focused on enabling environmental growth by applying remarkable leadership and decision-making skills to diverse operational issues. Proactive and hands-on leader adept at facilitating communication and planning improvements. Prepared to utilize experience and skills to take on new professional challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Site Director
YMCA
Fremont , CA
11.2022 - Current
- Developed and implemented strategies to maximize efficiency of operations.
- Conducted regular meetings with staff to review performance metrics and identify areas for improvement.
- Ensured compliance with safety regulations and standards in the workplace.
- Monitored daily activities of site personnel to ensure quality assurance standards were met.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Maintained accurate records of all financial transactions related to the site's operations.
- Resolved conflicts between personnel in a timely manner while maintaining professional demeanor.
- Scheduled maintenance services to keep equipment functioning properly at all times.
- Coordinated special events that promoted community engagement with the organization.
- Identified potential risks associated with certain tasks or activities and implemented mitigation strategies accordingly.
- Maintained productive communication between relevant parties.
- Developed a safe environment that enabled success in the areas of academic, artistic and self growth.
- Resolved work issues and team conflicts to promote progress on complex projects.
- Established and maintained close working relationships with staff, clients and vendors.
- Communicated daily progress and incident reports to clients and corporate offices.
- Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
Customer Service Representative
The Home Depot Inc
Fremont, CA
01.2017 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor of Arts - History
University of California, Riverside
Riverside, CA06-2022
Skills
- Operational leadership
- Program Leadership
- Staff Development
- Policy improvements
- Operational planning
- Facility Management
- Program Management
- Personnel Oversight
- Security awareness
- Facility Inspection
- Site Safety
- Team Supervision
- Scheduling expertise
- Safety Management
Certification
- CPR certification
- Food Handler
- Mandated Reporter
Timeline
Site Director
YMCA
11.2022 - Current
Customer Service Representative
The Home Depot Inc
01.2017 - 08.2020
Bachelor of Arts - History
University of California, Riverside
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