Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hailey Ruiz

CA

Summary

With six years of experience as a dedicated team member at Buffalo Wild Wings, I have developed a strong skill set and extensive knowledge in various positions. I have achieved certification as a trainer, further elevating my expertise within the company.

Overview

8
8
years of professional experience

Work History

Shift Manager

Buffalo Wild Wings
03.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Exercised composure under pressure and in escalated customer service scenarios.

Bartender

Bualo Wild Wings
01.2020 - Current
  • Setting up and keeping bar area clean and orderly
  • Taking beverage and food orders
  • Providing drink orders according to Bualo Wild Wings standards
  • Handling cash and card payments
  • Training other bartenders
  • Preparing garnishes
  • Knowledge of all drink and food menu items
  • Stocking and organizing all bar necessities.

Server

Bualo Wild Wings
01.2018 - 01.2020
  • Ensure guests have a great experience
  • Taking food and beverage orders
  • Handling payments
  • Bussing tables
  • Stocking and organizing
  • Recommendations of menu items
  • Maintaining knowledge of the menu.

Host

Bualo Wild Wings
01.2017 - 01.2018
  • Greeting guests with a smile
  • Cleaning restrooms and tables
  • Following and instructing seating rotations.

Education

Tulare Western High School
Tulare, CA

Skills

  • Customer service
  • Problem-solving
  • Product knowledge
  • Training and development
  • Communication
  • Time management
  • Team leadership

References

Josh Guinea, Buffalo Wild Wings, (760)547-4784

Denise Woodman , Buffalo Wild Wings , (760)547-4784

Timeline

Shift Manager

Buffalo Wild Wings
03.2024 - Current

Bartender

Bualo Wild Wings
01.2020 - Current

Server

Bualo Wild Wings
01.2018 - 01.2020

Host

Bualo Wild Wings
01.2017 - 01.2018

Tulare Western High School
Hailey Ruiz