Hailey Smith
Taylorville,IL
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Solution Center Representative
Land Of Lincoln Credit Union
Decatur, IL
08.2024 - Current
- Gathered, controlled and destroyed communication materials.
- Troubleshot problems reported by customers, identified root causes and implemented solutions quickly.
- Performed quality assurance checks on all customer interactions to ensure accuracy and compliance with company policies.
- Developed customer service skills, including problem solving and conflict resolution.
- Followed up with customers after each interaction to ensure satisfaction levels remain high.
Pharmacy Technician
CVS
Taylorville, IL
11.2021 - Current
- Calculated prices for prescriptions or non-prescription drugs to process payment on POS system
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions
- Processed claims for third-party prescription services
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Stocked and replenished shelves to remove out-of-date items from inventory
- Handled doctor calls and medication deliveries in facilitation of prescription orders
- Complied with state regulations to maintain safe, clean pharmacy
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists
- Trained other pharmacy technicians, abiding by state regulations for training and licensure
- Monitored inventory levels and maintained shelves, stocking with adequate supplies
- Organized medications for dispensing by profiling prescriptions and calculating quantities
Home Health Aide
Addus
Litchfield, IL
02.2020 - 09.2020
- Company Overview: HCA
- Prepared and served meals in alignment with established dietary restrictions
- Assisted mobility-challenged patients with access to beds, baths and wheelchairs
- Checked and documented patient vitals to decipher changes in progress
- Monitored prescribed exercise plans and documented progress or challenges
- Performed variety of duties as requested by client, such as obtaining household supplies and running errands
- Changed bed linens and completed laundry tasks to maintain comfortable living quarters
- Promoted mental awareness and wellbeing with regular conversations and engagement
- HCA
Crew Trainer
McDonalds
Taylorville, IL
06.2017 - 10.2019
- Developed training procedures and program curriculum to support corporate objectives
- Organized and directed orientation and onboarding sessions for employees and customers
- Developed executive potential among employees in lower-level positions
- Contributed to employee development plans in support of job-specific skills development
Education
High School Diploma -
Taylorville High School
Taylorville, IL05.2021
Skills
- Dispensing Medications
- Customer Service Standards
- Prescription Filling and Labeling
- Customer Experience
- Troubleshooting and Resolution
- Cash Register Operation
- Answering and Routing Calls
- Patient Profile Setup
- Customer Satisfaction
- Stocking Shelves
- Confidentiality and HIPAA
- Effective communication
- Team collaboration
- Cross-functional coordination
- Rules compliance
- Multitasking
Certification
Pharmacy Technician License
Timeline
Solution Center Representative
Land Of Lincoln Credit Union
08.2024 - Current
Pharmacy Technician
CVS
11.2021 - Current
Home Health Aide
Addus
02.2020 - 09.2020
Crew Trainer
McDonalds
06.2017 - 10.2019
High School Diploma -
Taylorville High School
Similar Profiles
Dillon CrosierDillon Crosier
Branch Manager/Loan Officer at Land of Lincoln Credit UnionBranch Manager/Loan Officer at Land of Lincoln Credit Union
Angela OlsenAngela Olsen
Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)Teller, Operations Department at Beehive Credit Union (now Security Services Credit Union)
Briana DameBriana Dame
Customer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit UnionCustomer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit Union
Karen HendricksKaren Hendricks
Remote Customer Service Representative at Sitel- FoundeverRemote Customer Service Representative at Sitel- Foundever
Tracey McAllisterTracey McAllister
Sr UX UI Engineer - Product Manager at OptumSr UX UI Engineer - Product Manager at Optum