Hailey Souza
East Providence,RI
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
3
3
years of professional experience
Work History
Receptionist
Evergreen House Health Center
East Providence
03.2025 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Developed and maintained filing systems for patient records, enhancing data retrieval efficiency.
- Coordinated communication between patients and healthcare providers, improving service delivery quality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Associate
Victoria Secret PINK
North Attleboro, MA
03.2023 - Current
- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and efficient replenishment.
- Participated in promotional events, increasing store traffic and enhancing brand visibility.
- Monitored sales trends and provided feedback for strategic planning of future promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Manager
In The Pink
Providence, RI
08.2023 - 04.2026
- Trained new employees on company policies, customer service, food preparation, and daily operations.
- Led by example and motivated staff to provide high-quality service.
- Maintained store cleanliness, organization, and overall appearance.
- Helped improve team efficiency and maintained a fast-paced, organized work environment.
- Addressed customer concerns and resolved professionally to maintain customer statisfaction
- Addressed
Shift Leader
Tropical Smoothie Cafe
North Dartmouth
02.2023 - 08.2023
- Led daily shift operations to ensure smooth and efficient service.
- Supervised and supported team members while delegating tasks and responsibilities.
- Trained new employees on company procedures, customer service, food preparation, and cleanliness standards.
- Managed opening and closing procedures, including cash handling and register reconciliation.
- Prepared smoothies, food, and beverages while maintaining quality and consistency.
Education
High School Diploma -
East Providence High School
East Providence, RI05.2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
Timeline
Receptionist
Evergreen House Health Center
03.2025 - Current
Manager
In The Pink
08.2023 - 04.2026
Sales Associate
Victoria Secret PINK
03.2023 - Current
Shift Leader
Tropical Smoothie Cafe
02.2023 - 08.2023
High School Diploma -
East Providence High School