Hailey Springs
Summary
Detail-oriented, collaborative, and high-performing, student/ professional with 3+ years of experience in data management, event coordination, and consumer relations. Eager to leverage education and training in the marketing space to support the growth and success of a high-performing organization. Successful in setting and achieving effective goals and committed to improvement and success in the work place.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Family Medicine and Mohr
01.2018 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Handled customer service inquiries in person, via telephone and through email.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Organized patient records and database to facilitate information storage and retrieval.
- Advertised care to recruit new patients.
Fine Dining Server
The Melting Pot Restaurants Inc.
12.2021 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information.
Beauty Advisor
Ulta
12.2020 - 05.2021
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Bachelor of Arts - Psychology
University of South Carolina-Columbia
Columbia, SC12.2023
High School Diploma -
MARION HIGH SCHOOL
Marion, SC06.2020
Skills
- Event Service
- Customer Service
- Sales Abilities
- Relationship Building
- Scheduling
- Project Coordination
- Technical Support
- File Management
- Document Management
- Strategic Planning
- Data Entry
- Microsoft Word, Office, Powerpoint, Excell, Teams As well as Google Doc, Forms, Drive, Duo
Timeline
Fine Dining Server
The Melting Pot Restaurants Inc.
12.2021 - Current
Beauty Advisor
Ulta
12.2020 - 05.2021
Patient Service Representative
Family Medicine and Mohr
01.2018 - Current
Bachelor of Arts - Psychology
University of South Carolina-Columbia
High School Diploma -
MARION HIGH SCHOOL
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