Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hailey Stroud

South Wilmintion ,IL

Summary

High energy, early high school graduate, responsible college student with an outstanding work ethic. My adeptness in problem solving, paired with a positive attitude and leadership enhances both customer satisfaction and motivating my team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dairy Queen Shiftlead

Dairy Queen
03.2022 - Current
  • Completed store opening and closing procedures.
  • Mentored new employees with daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Perform cash handling procedures, ensuring accurate documentation.
  • Provided exceptional customer service by welcoming customers, resolving customer complaints and issues, and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees working productively to ensure customer and store needs are met.

Dairy Queen Cake Decorator

Dairy Queen
03.2022 - Current
  • Consistently met customer expectations through clear communication regarding design specifications.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Adapted quickly to new tools or technology used in cake decoration processes.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.

Babysitter

Self Employed
02.2020 - Current
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Communicated positively with children and guardians.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Developed strong relationships with families, establishing trust to provide quality childcare services suitable to individual family requirements.

Education

Associate of Arts -

Joliet Junior College
Joliet, IL
09.2025

High School Diploma -

Coal City High School
Coal City, IL
05.2024

Skills

  • Decision-making capabilities
  • Customer service focus
  • Team Leadership
  • Team motivation
  • Positive Attitude
  • Cash Handling
  • Problem-Solving

Certification

  • Food Sanitation

References

  • Martin Martinez (Supervisor)

(815-458-2140)

236 Comet Dr., Braidwood, IL 60408

  • Amanda Gomez (Family Friend)

(815-733-0379)

8695 E Teal Ln., Wilmington, IL 60481

  • Stephanie Smith

(779-279-7301)

20956 Ron Lee Dr., Shorewood, IL 60404


Timeline

Dairy Queen Shiftlead

Dairy Queen
03.2022 - Current

Dairy Queen Cake Decorator

Dairy Queen
03.2022 - Current

Babysitter

Self Employed
02.2020 - Current

Associate of Arts -

Joliet Junior College

High School Diploma -

Coal City High School

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Hailey Stroud