Jayla Dowdy
Daytona Beach,FL
Summary
Dependable employee with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
2
2
years of professional experience
Work History
FEC Shiftlead
Daytona Lagoon
Daytona Beach, FL
05.2024 - Current
- Oversees employees to ensure they are in their designated area.
- Relieve and cover employee breaks.
- Ensure all employees adheres to company policies.
- Deescalates upset customers, making sure to maintain the highest level of customer service.
FEC Cashier
Daytona Lagoon
601 Earl St, FL
06.2022 - Current
- Greeted customers with professional customer service, provided a safe space for any and all questions & went above and beyond to accommodate my guest.
- Provided exchanges and/or discounts for customer concerns.
- Guided all guest where to go once entering the water park as a turnstiles worker.
- Helped guest redeem their tokens as a candy store associate.
- Maintained helpful customer service, processed sales quickly, accurately, and efficiently, and cash register operations.
Education
High School Diploma -
Calvary Christian Academy
1681 W Granada Blvd, Ormond Beach, FL 3217405-2024
Associate of Science - Respiratory Therapy
Daytona State College
1200 W International Spdwy Blvd, Daytona Beach, FLSkills
- Customer service focus
- Performance Improvement
- Operations Monitoring
- Decision-making capabilities
- Conflict Resolution
- Guest service
- Employee Training
- Positive Attitude
- Sales and Upselling
- Policy and Procedure Enforcement
Affiliations
- Interned at Easter Seals as a volunteer to gain experience in the Occupational Therapist field working with kids with autism.
- Spreading awareness about autism to the community.
Accomplishments
- Gained acceptance into the National Honor's Society.
- Received a monetary Principal's Scholarship Award to Daytona State College.
Timeline
FEC Shiftlead
Daytona Lagoon
05.2024 - Current
FEC Cashier
Daytona Lagoon
06.2022 - Current
High School Diploma -
Calvary Christian Academy
Associate of Science - Respiratory Therapy
Daytona State College
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