Hailey Sullivan
Florence,KY
Summary
Driven professional with a track record of enhancing customer satisfaction and sales at Ford's Garage. Excelled in guest engagement and performance improvement, leveraging exceptional customer service and sales techniques. Proven ability to cultivate relationships and increase business through strategic promotion and quality control. Skilled in POS operation and front-of-house display creation, consistently exceeding employer expectations.
Overview
3
3
years of professional experience
Work History
Server
Ford's Garage
03.2024 - 07.2024
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hostess Trainer
Ford's Garage
02.2023 - 03.2024
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Sales Associate
Buckle
02.2022 - 10.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
To-Go Specialist
TGI Fridays
02.2021 - 11.2021
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
High School Diploma -
Boone County High School
Florence, KY06.2023
Skills
- Exceptional customer service
- Item promotion
- Quality Control
- Performance Improvement
- Front-of-house display creation
- Guest Engagement
- Point of sale operation
- Strong Work Ethic
- Sales Techniques
- Bill computation
Timeline
Server
Ford's Garage
03.2024 - 07.2024
Hostess Trainer
Ford's Garage
02.2023 - 03.2024
Sales Associate
Buckle
02.2022 - 10.2022
To-Go Specialist
TGI Fridays
02.2021 - 11.2021
High School Diploma -
Boone County High School
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