Hailey Sybesma

• Oversee daily operations to ensure high-quality food service and customer satisfaction.
• Manage staff scheduling and performance evaluations to optimize team productivity.
• Implemented inventory control systems to reduce waste and improve supply chain efficiency.
• Developed marketing strategies to enhance brand visibility and attract new customers.
• Conduct staff training programs focused on operational excellence and customer engagement.
• Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

• Resolved customer complaints promptly, reinforcing positive brand reputation and loyalty.
• Managed returns, exchanges and refunds in accordance with store policy.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.

• Managed financial performance, including budgeting, forecasting, and cost control measures.
• Developed and implemented strategic marketing initiatives to increase customer engagement and brand awareness.
• Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
• Recruited, trained, and mentored staff to foster a collaborative and high-performing team environment.
• Streamlined inventory management processes to reduce waste and enhance supply chain efficiency.
• Set employee schedules, delegated work, and monitored food quality and service performance.
• Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Implemented effective inventory control systems to reduce food spoilage and waste.

I started this job when i was 16 years old. I worked myself up from cashier to a promotion of shift leader; to a promotion of AGM; to a promotion of GM; to a promotion of Certified Corporate Trainer; to eventually becoming a franchise owner! Unfortunately having to close down down due to Covid.