Hailey Taylor
Www.linkedin.com/in/haileyltaylor
Summary
Results-driven Administrative Professional with a strong track record of efficiently managing office operations and providing exceptional support to teams and clients. Skilled in optimizing workflows, enhancing productivity, and ensuring smooth day-to-day functions.
Overview
10
10
years of professional experience
Work History
Office Administrator
AZA United
Mesa, AZ
06.2023 - Current
- Streamlined office operations, improving supply chain management and reducing procurement costs by 20%
- Ensured compliance with DDD billing regulations by optimizing scheduling and documentation processes
- Strengthened HR support by notarizing documents and assisting with onboarding new hires
- Enhanced customer experience through efficient check-in/out procedures and superior client service
Assistant Manager
SPS/Amazon
Tempe, AZ
05.2021 - 01.2023
- Led a team of 5, increasing service efficiency and compliance to 95%
- Managed vendor partnerships to optimize building maintenance for a 400-employee facility
- Developed security protocols and access management, ensuring 100% adherence to Amazon policies
- Conducted multi-location weekly meetings to align teams with company objectives
Lead Receptionist
Barbee Primary Care
Chandler, AZ
08.2019 - 01.2021
- Achieved a 100% compliance rate in medical coding and billing accuracy
- Enhanced patient retention by 25% through improved education on insurance policies and billing
- Handled high-volume inbound calls (150+ daily) while maintaining patient satisfaction
Wire Agent
Bank of America
Chandler, AZ
08.2017 - 01.2018
- Processed an average of 50 monetary wire transactions daily with 98% accuracy
- Ensured 100% compliance with SEC regulations, safeguarding financial transactions
- Managed client requests with a focus on service excellence and efficiency
Assistant Manager
Reliable Mobile Labs
Tempe, AZ
08.2015 - 01.2017
- Supervised lab operations, achieving 100% completion of incoming lab orders
- Implemented strategic plans to optimize workflow and team productivity
- Improved decision-making processes to enhance lab performance and efficiency
Education
Bachelors - Health Education & Health Promotion
Arizona State University
03.2025
Associate - General Business
Chandler-Gilbert Community College
01.2023
Licensed Aesthetician -
Southwest Institute of Natural Aesthetics
01.2019
Certifications And Skills
- Certified Public Notary - Experienced in notarizing legal documents, ensuring accuracy, compliance, and proper execution while maintaining confidentiality and adhering to state regulations.
- Healthcare Administration - Extensive experience with EHR systems (Care360, Practice Fusion, Centricity, etc.), ensuring data integrity, streamlining workflows, and maintaining compliance.
- Operational & Risk Management - Proven ability to assess operational risks, implement process improvements, and optimize healthcare operations for efficiency and quality service delivery.
- Digital Marketing - Expertise in leveraging Google Analytics, Google Ads, and Facebook Ads Manager to develop and execute digital marketing strategies that increase online visibility and engagement.
- Microsoft Office & Adobe Creative Suite - Advanced proficiency in Excel, Word, PowerPoint, and Canva for creating detailed reports, presentations, and visually appealing content.
- Customer Service Excellence - Strong focus on delivering superior customer service, with a track record of enhancing patient/client satisfaction, improving retention, and resolving concerns effectively.
Timeline
Office Administrator
AZA United
06.2023 - Current
Assistant Manager
SPS/Amazon
05.2021 - 01.2023
Lead Receptionist
Barbee Primary Care
08.2019 - 01.2021
Wire Agent
Bank of America
08.2017 - 01.2018
Assistant Manager
Reliable Mobile Labs
08.2015 - 01.2017
Bachelors - Health Education & Health Promotion
Arizona State University
Associate - General Business
Chandler-Gilbert Community College
Licensed Aesthetician -
Southwest Institute of Natural Aesthetics
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