Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Hailey Tillman

Lake Charles,LA

Summary

Dynamic professional with a strong background in customer service at McDonald's, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-pressure situations while maintaining professionalism, ensuring customer satisfaction and repeat business. Skilled in data entry and fostering positive customer relations.

Work History

Customer Service Representative

McDonalds Rest
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Teacher's Assistant

Gladtidings Preschool
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.

Education

Diploma - Basic Studies

Parkview Baptist School
Sulphur, LA
05.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Timeline

Customer Service Representative

McDonalds Rest

Teacher's Assistant

Gladtidings Preschool

Diploma - Basic Studies

Parkview Baptist School
Hailey Tillman
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