Hailey valdez
New Braunfels,TX
Summary
Dynamic and customer-focused professional with a proven track record at Bonzai. Adept at handling high-pressure situations and enhancing customer satisfaction. Skilled in team collaboration and multitasking proficiency, excels in creating memorable guest experiences and improving service efficiency. Commitment to professional appearance and exceptional service consistently contributes to increased loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Host
Bonzai
01.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Food and Beverage Attendant
Jerry's Home Improvement
09.2021 - 03.2023
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Food and Beverage Attendant
Schlitterbahn
05.2019 - 09.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Education
New Braunfels High School
New Braunfels, TXSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Professional appearance
- Reservations
Timeline
Host
Bonzai
01.2024 - Current
Food and Beverage Attendant
Jerry's Home Improvement
09.2021 - 03.2023
Food and Beverage Attendant
Schlitterbahn
05.2019 - 09.2021
New Braunfels High School
Similar Profiles
SHINGIRIRAI CHAPWANYASHINGIRIRAI CHAPWANYA
Composite Laminator at Bonzai Marine Services Pvt Ltd, RSAComposite Laminator at Bonzai Marine Services Pvt Ltd, RSA
Tammi KohlerTammi Kohler
RN Case Manager/Utilization Review RN at Northeast Baptist HospitalRN Case Manager/Utilization Review RN at Northeast Baptist Hospital
Breanne ThomasBreanne Thomas
Food Service Worker at Pizza Properties, Inc.Food Service Worker at Pizza Properties, Inc.
DANIEL MUNOSDANIEL MUNOS
Field Logistics/ Facilities/ Equipment/ Manager at ICON TechnologiesField Logistics/ Facilities/ Equipment/ Manager at ICON Technologies
Jose ChavarriaJose Chavarria
Cook/Lead Busser at Bill Millers Bar-B-QCook/Lead Busser at Bill Millers Bar-B-Q