Hailey Vaughn
Summary
To obtain a position with a company that values resourceful employees and will utilize my strong technical, adaptive, and organizational skills. Consistently recognized for my strong work ethic, customer-focused approach, and ability to maintain a positive attitude in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
E-Specialist
Mid-America Bank
Baldwin City, Kansas
11.2024 - Current
- Assisted customers with account inquiries, guiding them through online tools, and resolving technical issues efficiently.
- Collaborated with team members to improve customer service, and operational efficiency.
- Developed training materials for new staff on banking procedures and policies.
- Participated in ongoing training and compliance activities.
Sign Language Para
Olathe Public Schools
10.2021 - 08.2024
- Collaborated with classroom teachers to create and implement lessons that align with students' goals and district curriculum standards.
- Assisted students with different learning disabilities and from diverse backgrounds, implementing modifications to best support the students' success.
- Effectively communicated with guardians regarding students' academic progress and recommended solutions in a professional and empathetic manner.
Teller
Central Bank of the Midwest
06.2020 - 06.2021
- Handled customer complaints professionally, ensuring timely resolutions.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Assistant manager
Maurices
07.2019 - 06.2020
- Supported recruitment efforts by interviewing and onboarding new team members.
- Collaborated with management on sales strategies to improve store profitability.
- Proposed and implemented innovative ideas that enhanced team collaboration, customer experience, and the store's performance.
Education
Associate of Arts -
Johnson County Community College
07.2024
Skills
- Document management
- Customer engagement
- Conflict resolution
- American Sign Language
- Technical troubleshooting
- Administrative support
Timeline
E-Specialist
Mid-America Bank
11.2024 - Current
Sign Language Para
Olathe Public Schools
10.2021 - 08.2024
Teller
Central Bank of the Midwest
06.2020 - 06.2021
Assistant manager
Maurices
07.2019 - 06.2020
Associate of Arts -
Johnson County Community College