Hailey Velasquez
Tehachapi,CA
Summary
Compassionate healthcare professional experienced in patient care, team leadership, and customer service. Proven skills in communication, problem-solving, and maintaining organized environments. Experienced in supporting patient rehabilitation and managing daily operations. Pursuing an Associate of Science degree in Social Work while committed to contributing effectively within a team.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Shift Manager
Sonic
Maryville, Tennessee
06.2023 - 10.2026
- Supervised Sonic drive-in shifts, coordinating crew assignments to ensure smooth operations.
- Trained team members on Sonic service standards, improving consistency across workstations.
- Monitored guest service and promptly resolved customer concerns to enhance overall guest experience.
- Enforced food safety and sanitation procedures throughout shift.
- Inspected work areas regularly for cleanliness and organization standards.
- Scheduled breaks and maintained staffing coverage across stations.
- Opened and closed Sonic operations following daily procedures.
- Assisted in resolving escalated customer service issues in a timely manner.
Rehabilitation Technician
Blount Memorial Hospital
Maryville, TN
09.2024 - 10.2025
- Collaborated with the healthcare team to ensure that all rehabilitation goals were met.
- Assisted therapists in Blount Memorial Hospital rehabilitation unit with patient treatment preparation.
- Set up therapy equipment and treatment rooms for daily rehabilitation sessions.
- Prepared treatment area, mobility equipment and ambulatory aids for patient sessions.
- Sanitized rehabilitation tools and maintained clean patient care spaces.
- Cleaned therapy equipment following each appointment to achieve sanitary regulations.
- Performed cleaning duties for the treatment area including disinfecting equipment after each use.
- Inspected physical therapy equipment for damage and arranged for repair.
- Stocked supplies and monitored inventory for therapy services at Blount Memorial Hospital.
- Observed safety precautions when working around medical equipment or assisting patients with mobility issues.
- Maintained confidentiality of sensitive patient data in accordance with HIPAA regulations.
- Trained in emergency procedures and provided first aid when necessary.
Education
Associate of Science - Social Work
Pellissippi State Community College
Knoxville, TN 08.2025 - 10.2026
William Bologna High School
Maryville, TNSkills
- Customer service
- Shift leadership
- Team leadership
- Conflict resolution
- Decision-making
- Time management
- Workplace safety
- Safety compliance
- Food service management
- Equipment sanitation
- Inventory management
- Point of sale management
- Patient care
- Medical terminology
- HIPAA compliance
- Case management
- Point of sale management
Timeline
Associate of Science - Social Work
Pellissippi State Community College
08.2025 - 10.2026
Rehabilitation Technician
Blount Memorial Hospital
09.2024 - 10.2025
Shift Manager
Sonic
06.2023 - 10.2026
William Bologna High School