Hailey Warnack
Ocklawaha,FL
Summary
Dynamic Retail Sales Consultant with proven expertise in customer relationship management and team leadership. Committed to delivering exceptional customer service and driving sales through effective relationship building.
Overview
4
4
years of professional experience
Work History
Retail Sales Consultant
Real Truck
Ocala, Florida
09.2024 - Current
- Guided customers in selecting appropriate truck accessories and parts.
- Demonstrated product features to improve customer understanding.
- Accurately processed sales transactions using point-of-sale systems.
- Maintained inventory levels and organized product displays for optimal visibility.
- Resolved customer inquiries and concerns in a timely manner.
- Participated in training sessions to improve product knowledge and sales skills.
- Engaged with customers through follow-up communications to build relationships.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Upsold add-on items such as warranties or extended service plans when appropriate.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Processed online orders for delivery or pickup at retail location.
Retail Store Supervisor
Ollies Bargain Outlet
Leesburg, Florida
09.2023 - 07.2024
- Supervised daily store operations, ensuring a welcoming shopping environment.
- Trained team members on customer service best practices to enhance performance.
- Managed inventory levels through regular stock audits for accuracy.
- Developed merchandising strategies to improve product visibility and increase sales.
- Greeted customers upon entry, offering assistance in locating products.
- Facilitated product selection, promotions, and pricing inquiries for customers.
- Resolved customer complaints promptly while preserving positive relationships.
- Set sales targets and executed action plans to achieve objectives.
Store Supervisor
Russells Western
Ocala, Florida
01.2023 - 03.2023
- Directed cashier work, trained new team members, and monitored performance metrics.
- Maintained records on product deliveries, returns, and damages for accountability.
- Resolved customer inquiries and complaints with professionalism.
- Supervised daily operations, ensuring compliance with company policies.
- Managed inventory levels for optimal stock retrieval efficiency.
- Received deliveries, transporting items to designated locations.
- Handled transactions and balanced cash drawers accurately.
- Increased sales through strategic in-store promotions.
Cashier
Boot Barn
Lady Lake, Florida
07.2021 - 08.2022
- Processed customer transactions swiftly and accurately using point-of-sale system.
- Assisted customers in merchandise selection and provided comprehensive product information.
- Maintained checkout area and store displays in pristine condition.
- Collaborated with team members to ensure seamless daily operations.
- Conducted inventory checks to support stock replenishment.
- Operated cash register expertly, handling payments via various methods.
- Welcomed customers and addressed inquiries regarding store products and services.
- Stocked shelves when required to ensure availability.
Education
High School Diploma -
Connections Academy
Tampa, FL05-2023
Bachelor of Science - Equine Science
Unity University
Ocala, FLSkills
- Customer relationship management
- Team leadership
- Relationship building
- Collaboration and teamwork
- Event promotion
- Outgoing personality
- Professional demeanor
- Store operations management
Timeline
Retail Sales Consultant
Real Truck
09.2024 - Current
Retail Store Supervisor
Ollies Bargain Outlet
09.2023 - 07.2024
Store Supervisor
Russells Western
01.2023 - 03.2023
Cashier
Boot Barn
07.2021 - 08.2022
High School Diploma -
Connections Academy
Bachelor of Science - Equine Science
Unity University