Open To Work
Kevin Bell
Little Rock,AR
Summary
Hardworking employee enthusiastic about learning the sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
26
26
years of professional experience
Work History
Retail Sales Consultant
Xfinity Store by Comcast
Little Rock, AR
10.2025 - 02.2026
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained up-to-date knowledge of product offerings and promotions.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to optimize store layout for better visibility.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Microsoft Specialist
Best Buy
Little Rock, AR
12.2021 - 05.2023
- Providing customers with key information related to computer specs, as well as specific Microsoft software related to productivity.
- Lead customers along multiple product demonstrations to showcase options that suit their needs.
- Promoting various service options, to make computer setup uncomplicated.
- Discussed Microsoft offerings with customers to advise on best technologies and products for projects.
- Exceeded sales goals by 20% utilizing exemplary customer service skills.
Wireless Professional
Premium Retail Services
Little Rock, AR
02.2021 - 11.2021
- Assisting customers with various cellular communication needs.
- Building rapport with customers and utilizing probing questions to determine what cellular devices best suits their wireless needs.
- Promote prepaid services to ensure our customers have the best in wireless communication at a great discount.
- Collaborated with sales team to identify customer needs and provide comprehensive solutions tailored to their requirements.
- Improved customer retention rate by proactively identifying potential issues and recommending appropriate solutions.
Sales Consultant
Cells-U-More/U.S Cellular
Junction, KS
02.2016 - 05.2016
- Assisting customers with various cellular communication needs. Explaining different sections of customers' invoices to clarify any confusion.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Promote prepaid services to ensure our customers have the best in wireless communication at a great discount.
- Provided sales and customer service assistance to walk-in traffic
Customer Service Representative
Advanced Call Center Technologies
Junction, KS
10.2015 - 02.2016
- Managed approximately 30 incoming calls to assist various AT&T and Directv customers with making changes to their accounts such.
- Answering questions on upcoming wireless, or satellite tv promotions.
- Review bill details when customers inquire about specific charges. Assist customers with online accounts and ordering products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Communications Consultant
Sprint
Junction City, KS
10.2008 - 12.2010
- Assisting customers with various cellular communication needs.
- Maintained up-to-date knowledge of industry trends, ensuring accurate information was provided to customers.
- Conducted product demonstrations to showcase features and benefits, resulting in increased product knowledge for customers.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Reaching out to potential customers with various promotions to attain their business, and expand our customer base.
- Collaborated with team members to meet store targets and exceed sales goals by approximately 15%.
Lead Service Technician
U.S Army
Fort Riley, KS
06.2000 - 06.2003
- Led troubleshooting efforts for complex service issues, enhancing operational efficiency.
- Developed and implemented preventive maintenance schedules to reduce downtime.
- Coordinated cross-functional teams to streamline service delivery processes.
- Analyzed service data to identify trends, improving response times and customer satisfaction.
- Managed inventory of tools and parts, optimizing stock levels for efficient operations.
Education
Some College (No Degree) - Graphic Design
Art Institute of Pittsburgh Online Division
Pittsburgh, PADiploma -
Mills University Studies High
Little Rock, AR05-1999
Skills
- Customer service
- Customer relationship management
- Time management
- Objection handling
- Persuasive communication
- Active listening
- Critical thinking
- Relationship building
- Product knowledge
- Teamwork and collaboration
- Flexible and adaptable
- Multitasking Abilities
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridTimeline
Retail Sales Consultant
Xfinity Store by Comcast
10.2025 - 02.2026
Microsoft Specialist
Best Buy
12.2021 - 05.2023
Wireless Professional
Premium Retail Services
02.2021 - 11.2021
Sales Consultant
Cells-U-More/U.S Cellular
02.2016 - 05.2016
Customer Service Representative
Advanced Call Center Technologies
10.2015 - 02.2016
Retail Communications Consultant
Sprint
10.2008 - 12.2010
Lead Service Technician
U.S Army
06.2000 - 06.2003
Some College (No Degree) - Graphic Design
Art Institute of Pittsburgh Online Division
Diploma -
Mills University Studies High