Oliver Louis
Miami,FL
Summary
Dedicated retail sales consultant with a proven track record in customer service. Recognized for strong verbal communication and adaptability, ready to leverage expertise to drive customer satisfaction and support business objectives. Dynamic retail professional with a proven track record in customer service and problem-solving. Expertise in relationship building and product knowledge to enhance customer satisfaction.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Retail Sales Consultant
AT&T Mobility
Aventura, Florida
10.2020 - Current
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Resolved customer concerns promptly to ensure a positive shopping experience.
- Educated customers on device features, plans, and accessories for informed decisions.
- Demonstrated wireless products and services to enhance customer understanding.
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained organized displays to highlight current promotions and new products.
Sales Executive
Comcast, Xfinity
Dania Pointe, FL
08.2018 - 08.2020
- Used cold calling and networking to sell products and services.
- Engaged customers to identify needs and recommend suitable services.
- Provided product demonstrations to enhance customer understanding and interest.
- Cultivated relationships with existing customers to encourage repeat business.
- Maintained accurate records of customer interactions and sales activities.
- Trained new sales staff on company policies and product offerings.
- Resolved customer complaints in a timely manner while providing excellent customer service.
Assistant Deli Manager
The Fresh Market
Aventura, Florida
09.2012 - 08.2018
- Assisted in managing daily deli operations and staff scheduling.
- Trained new employees on food safety and customer service standards.
- Monitored inventory levels and assisted with product ordering and receiving.
- Ensured compliance with health regulations and cleanliness standards in the deli area.
- Handled customer inquiries and resolved issues to enhance customer satisfaction.
- Participated in developing new menu items based on customer feedback and trends.
- Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
Education
Associate of Arts - Criminal Justice Administration
Miami Dade College
Miami, FL06-2016
High School Diploma -
North Miami Senior High School
North Miami, FL06-2011
Skills
- Customer service
- Product knowledge
- Transaction processing
- Customer relationship management
- Sales strategy development
- Inventory management
- Relationship building
- Customer satisfaction management
- Problem solving
- Effective communication techniques
- Team collaboration
- Adaptability to change
- Verbal communication
Languages
English
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Timeline
Retail Sales Consultant
AT&T Mobility
10.2020 - Current
Sales Executive
Comcast, Xfinity
08.2018 - 08.2020
Assistant Deli Manager
The Fresh Market
09.2012 - 08.2018
Associate of Arts - Criminal Justice Administration
Miami Dade College
High School Diploma -
North Miami Senior High School