Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Washington

Buhl

Summary

Enthusiastic Sales and Customer Service associate with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at data entry, secretarial, with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Sales Coordinator

84 Lumber
10.2022 - Current
  • Coordinated communication between sales teams and customers to ensure timely order processing
  • Managed inventory tracking and replenishment to optimize stock levels for customers
  • Streamlined order fulfillment processes, enhancing efficiency in shipping and delivery schedules
  • Analyzed customer feedback to identify areas for service improvement and enhance satisfaction
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Assembly Line Production Worker

Coral Industries
07.2022 - 10.2022
  • Operated machinery to assemble components efficiently and accurately.
  • Conducted quality inspections to ensure compliance with production standards.
  • Collaborated with team members to optimize assembly processes and reduce downtime.
  • Maintained cleanliness and organization of work area to enhance productivity.
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.
  • Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.

Warehouse Associate

84 Lumber
10.2021 - 07.2022
  • Operated forklifts and pallet jacks for efficient material handling and transportation
  • Managed inventory levels, ensuring accurate stock counts and organization
  • Assisted in loading and unloading shipments to maintain workflow efficiency
  • Conducted quality checks on incoming and outgoing products to ensure compliance
  • Trained new associates on operational procedures and safety protocols
  • Collaborated with team members to streamline order fulfillment processes
  • Maintained cleanliness and organization of work areas to promote safety standards
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Consistently lifted materials weighing as much as 50+ pounds.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.

Front Desk Receptionist

Gettysburg Inn and Suites
08.2020 - 08.2021
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues with professionalism.
  • Coordinated scheduling of appointments and meetings, optimizing office efficiency and workflow.
  • Maintained accurate records of guest interactions and transactions in management software.
  • Assisted in training new staff members on front desk procedures and customer service protocols.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.

Education

High School Diploma -

Landmark Christian Academy
Haines City, FL
05-2021

Skills

  • Customer communication
  • Data entry
  • Goals and performance
  • Strong enthusiasm
  • Goal-oriented mindset
  • Recordkeeping
  • Issue resolution
  • Schedule management
  • Scheduling
  • Team building
  • Workflow coordination
  • Customer feedback analysis
  • Customer engagement and support
  • Customer service
  • Customer relations
  • Product and service knowledge
  • Time management
  • Computer Literacy
  • Typing
  • Attention to detail

Timeline

Sales Coordinator

84 Lumber
10.2022 - Current

Assembly Line Production Worker

Coral Industries
07.2022 - 10.2022

Warehouse Associate

84 Lumber
10.2021 - 07.2022

Front Desk Receptionist

Gettysburg Inn and Suites
08.2020 - 08.2021

High School Diploma -

Landmark Christian Academy

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Hailey Washington