Hailey White
Mechanicsburg,PA
Summary
Experienced in managing patient records, scheduling appointments, and optimizing office workflows. Utilizing strong organizational skills and effective communication abilities, ensures smooth office operations and seamless patient interactions. In-depth knowledge of healthcare protocols and expertise in team collaboration enable to provide high-quality administrative support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Associate
Penn State Health
Camp Hill, PA
09.2024 - Current
- Improved patient care coordination by proactively communicating with insurance companies, laboratories, and other specialists.
- Reduced wait times for patients by prioritizing urgent cases when scheduling appointments or making follow-up calls for ongoing care needs.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and maintaining accurate medical records.
- Implemented an efficient system for handling prescription refill requests from pharmacies, minimizing delays in medication availability for patients.
Case Manager
Transitional Living Services of Northern New York
Watertown, NY
04.2024 - 06.2024
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Residential Support Staff
Transitional Living Services of NNY
Watertown, NY
05.2023 - 04.2024
- Case management for adults
- Handling medication as well as controlled substances
- Taking clients to and from appointments
- Helping with restorative services with clients
- Help create service plans for clients
Retail Associate
Rainbow Zen
Watertown, NY
11.2021 - 05.2023
- Responsible for opening and closing store daily
- Stock, organize and count inventory
- Maintain stores cleanliness
- Develop relationship with returning customers as well as assist them in finding the products/apparel they desire
- Key holder
- Handled money in safe and register
- Ran entire store
Gift Shop Retail Associate
Cheyenne Mountain Zoo
Colorado Springs, CO
02.2020 - 11.2021
- Responsible for opening and closing the store daily
- Stocked, organized and counted inventory
- Maintained the stores cleanliness
Certified Nursing Assistant
Mason County Career Center
Point Pleasant, WV
08.2016 - 06.2018
- Communicated with physicians while assisting in general physical exams
- Charted patient records, measurements and vitals
- Responsible for ordering medical tests for patients
- Assisted physicians in developing treatment plans
Education
Hannan Junior / Senior High School -
Hannan Junior / Senior High School
Ashton, WV06.2018
Skills
- Leadership skills
- Mentoring
- Organizing events
- Interest in interior design
- Social skills
- Collaboration
- Communication
- Organizing
Certification
- CNA
- CPR Certification
Timeline
Medical Office Associate
Penn State Health
09.2024 - Current
Case Manager
Transitional Living Services of Northern New York
04.2024 - 06.2024
Residential Support Staff
Transitional Living Services of NNY
05.2023 - 04.2024
Retail Associate
Rainbow Zen
11.2021 - 05.2023
Gift Shop Retail Associate
Cheyenne Mountain Zoo
02.2020 - 11.2021
Certified Nursing Assistant
Mason County Career Center
08.2016 - 06.2018
Hannan Junior / Senior High School -
Hannan Junior / Senior High School