Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayley Giles

Appomattox,VA

Summary

Hardworking professional brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Office Associate

Centra Health
Farmville, VA
10.2021 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Worked with patients to schedule tests and procedures.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.

CNA - Certified Nursing Assistant

Lynchburg General Hospital
Lynchburg, VA
02.2019 - 10.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

CNA - Certified Nursing Assistant

Home Recovery- HomeAid, Inc
Appomattox, VA
01.2018 - 02.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Transported clients for medical and personal outings.

CNA - Certified Nursing Assistant

Liberty Ridge Health and Rehab
Lynchburg, VA
09.2017 - 11.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Subway Sandwich Artist/Cashier

SUBWAY®Restaurants
Appomattox, VA
12.2016 - 05.2017
  • Greeted guests, promoted specials and took orders.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

High School Diploma -

Appomattox County High School
Appomattox, VA
05.2017

Skills

  • Team Leadership
  • Administrative Duties
  • HIPAA Compliance
  • Organization and Time Management
  • Patient Registration
  • Scheduling Tests and Procedures
  • Reminder Calls
  • Prescription Refills
  • Documentation Review
  • Call Transfers
  • Insurance Verification

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Timeline

Medical Office Associate

Centra Health
10.2021 - Current

CNA - Certified Nursing Assistant

Lynchburg General Hospital
02.2019 - 10.2021

CNA - Certified Nursing Assistant

Home Recovery- HomeAid, Inc
01.2018 - 02.2019

CNA - Certified Nursing Assistant

Liberty Ridge Health and Rehab
09.2017 - 11.2017

Subway Sandwich Artist/Cashier

SUBWAY®Restaurants
12.2016 - 05.2017

High School Diploma -

Appomattox County High School

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