Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Hailey Williams

Hailey Williams

Sevierville,TN

Summary

Customer service representative with proven expertise in payment processing and effective team collaboration. Focused on providing accurate information and exceptional service to enhance customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Sevier County Electric Systems
Sevierville, TN
05.2025 - 08.2025
  • Assisted customers with inquiries about utility services and billing questions.
  • Collaborated with team members to ensure accurate information delivery to customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Collected deposits or payments and arranged for billing.
  • Handled cash, credit, and debit transactions with accuracy and care.
  • Prepared bank deposits by verifying amounts received against invoices.

Hotel Staff

The Wag Social
Sevierville, TN
06.2025 - Current
  • Maintained cleanliness of common areas and guest rooms daily.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

Retail Customer Sales Associate

Ross
Sevierville, TN
06.2024 - 06.2025
  • Assisted customers with product selections and inquiries throughout the store.
  • Maintained merchandise displays to ensure an organized shopping environment.
  • Processed transactions accurately at the cash register during peak hours.
  • Collaborated with team members to restock shelves and manage inventory levels.
  • Executed store policies and procedures to maintain a safe shopping environment.
  • Processed returns and exchanges according to established guidelines.
  • Operated cash register to process sales transactions accurately and efficiently.
  • Assisted with unloading merchandise from delivery trucks into store stockroom.

Sales Associate

Walgreens
Sevierville, TN
06.2021 - 08.2022
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained product displays to ensure visual appeal and organization.
  • Collaborated with team members to meet daily store goals and objectives.
  • Stocked shelves and organized inventory for efficient product accessibility.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.

Education

Bachelor of Science - Accounting

Carson-Newman University
Jefferson City, TN

Skills

  • Customer service
  • Team collaboration
  • Microsoft Excel
  • Effective communication
  • Multitasking and organization
  • Payment processing
  • Typing proficiency
  • Positive and professional
  • Creative problem solving
  • Account updating
  • Billing systems and software

Accomplishments

  • Multiple student-athlete awards and accomplishments
  • Honor Roll
  • Dean's List

Timeline

Hotel Staff

The Wag Social
06.2025 - Current

Customer Service Representative

Sevier County Electric Systems
05.2025 - 08.2025

Retail Customer Sales Associate

Ross
06.2024 - 06.2025

Sales Associate

Walgreens
06.2021 - 08.2022

Bachelor of Science - Accounting

Carson-Newman University

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