Haili Spurlock
Richland
Summary
Customer-focused professional with 6+ years of experience in hospitality, client relations, and business ownership. Skilled in managing high volume customer interactions, resolving concerns with empathy, and accurately handling transactions . Adaptable team player with strong communication skills, proven ability to thrive under pressure, and passion for delivering exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assitant/Substitute Teacher
Hermiston School District
Hermiston
04.2024 - Current
- Fostered positive learning environment through collaboration with staff.
- Implemented lesson plans as outlined by lead teachers.
- Supported students facing individualized learning challenges.
- Monitored student behavior and provided necessary guidance.
- Facilitated effective communication with students, parents, and faculty.
- Maintained accurate records of student attendance and participation.
Photographer
Magic Moments Media
Richland
01.2018 - Current
- Managed client inquiries and provided timely resolutions to enhance satisfaction.
- Developed and maintained strong relationships with key clients through regular communication.
- Coordinated client meetings and prepared comprehensive agendas for productive discussions.
- Collaborated with clients to understand their vision and desired outcomes.
- Coordinated logistics for location shoots, including permits and scheduling.
Customer Service Representative
American Family Insurance
Kennewick
09.2019 - 06.2020
- Resolved customer complaints by employing active listening and effective communication techniques.
- Documented customer interactions accurately in company databases for comprehensive record-keeping.
- Managed high call volumes while maintaining professionalism and courtesy.
- Delivered timely resolutions to customer complaints, ensuring satisfaction and loyalty.
Education
Associate of Applied Science -
Blue Mountain Community College
Pendleton, ORSkills
- Conflict resolution and support case management
- Time management and coordination
- Service standard compliance
- Sales closing and brand representation
- Calm demeanor and assertiveness
- Multi-line phone operation
- Customer service excellence
Certification
- WA Property and Casualty License
- WA MAST Permit
- WA Food Handlers
- WA business owner license
Timeline
Assitant/Substitute Teacher
Hermiston School District
04.2024 - Current
Customer Service Representative
American Family Insurance
09.2019 - 06.2020
Photographer
Magic Moments Media
01.2018 - Current
Associate of Applied Science -
Blue Mountain Community College
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