Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailie Baca

Las Cruces,NM

Summary

Proven leader with a track record of enhancing customer satisfaction and loyalty through effective leadership and customer service management. Skilled in handling high-pressure situations and leading teams to exceed business goals. Demonstrates exceptional decision-making and team management abilities, ensuring operational excellence and accuracy in transactions.

Overview

5
5
years of professional experience

Work History

Key Holder

Boot Barn
Las Cruces, NM
07.2023 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Sales Associate

BootBarn
Las Cruces, NM
08.2022 - 07.2023
  • Maintained knowledge of current promotions and product features for informed recommendations.
  • Processed transactions efficiently using point-of-sale systems and cash handling procedures.
  • Organized merchandise displays to enhance customer engagement and shopping experience.
  • Trained new associates on product knowledge, customer service techniques, and sales processes.

Host

Applebee's
Los Lunas, NM
05.2022 - 08.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Cashier

Buckland Pharmacy
Belen, NM
10.2020 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

Business Administration in Finance

New Mexico State University
Las Cruces, NM
05.2026

Skills

  • Customer Service Management
  • Effective Leadership
  • Team Management
  • Good Judgment
  • Microsoft Excel and Word
  • Verbal and written communication skills

Timeline

Key Holder

Boot Barn
07.2023 - Current

Sales Associate

BootBarn
08.2022 - 07.2023

Host

Applebee's
05.2022 - 08.2022

Cashier

Buckland Pharmacy
10.2020 - 08.2021

Business Administration in Finance

New Mexico State University

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