Hailie Jordan
Sterling Heights,MI
Summary
Led customer support initiatives with 4 years of experience in service-oriented roles.,Facilitated customer issue resolution, resulting in increased satisfaction rates.,Drove revenue growth by leveraging strategic communication and advanced problem-solving skills.,Demonstrated a positive attitude and strong work ethic across all responsibilities.,Prioritized exceptional service delivery within a collaborative team environment.,Will graduate in one month from Douglas J Institute's cosmetology program, gaining expertise in sales, client retention, and hairstyling theory.,Cultivated essential knowledge in hair styling, haircutting, and color theory applications.
Overview
4
4
years of professional experience
Work History
Cosmetology Student
Douglas J Institute
07.2025 - Current
- Maintaining sanitation and safety
- Hair-cutting and styling
- Color Formulating
- Studying Hair care theory and science
- Client Retention and product sales
- Teamwork and building
- Highlight services and blonding services
- Time Management
- Developing business and professional skills
- Delivered exceptional haircuts and styling services, ensuring client satisfaction and repeat business.
- Maintained up-to-date knowledge of hair care trends and techniques to enhance service offerings.
- Fostered strong relationships with clients through effective communication and tailored consultations.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Server
Buffalo Wild Wings
06.2025 - 04.2026
- Recommend menu items, daily specials, and promotions to drive sales
- Upsell appetizers, desserts, and drink add-ons (craft beers, cocktails)
- Prepare and serve beverages, including draft beer and cocktails
- Deliver food to tables promptly and ensure orders are complete and accurate
- Monitor tables for needs, refill drinks, and clear plates to maintain timely turnover
- Handle cash and card transactions; balance register and process payments
- Maintain cleanliness of dining area, condiments, and service stations
- Resolve guest concerns professionally and escalate to management when necessary
- Follow food safety, sanitation, and responsible alcohol service (ID checks) policies
- Assist with opening/closing side work and restocking supplies as assigned
Manager
Chili Pepper’s Tanning
05.2022 - Current
- Customer service, addressing all complaints and ensuring the best for our clients.
- Inventory and keeping track of transactions.
- Sales & Marketing on social media.
- Staff Management.
- Salon Maintenance and cleanliness.
Loan Officer Assistant
Rapid Home Lending
09.2024 - 02.2025
- Assisting with loan applications and ensuring accuracy before submission.
- Keeping up on loan statuses.
- Communicating with borrowers as well as business to business communications.
- Telephone Sales.
- Retrieving and Reviewing documentation.
Education
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Douglas J Institute
05.2026
Diploma - undefined
Berkley Highschool
01.2024
Skills
- Facilitated positive interactions with clients to enhance satisfaction and loyalty
- Supported sales initiatives through effective communication and relationship-building
- Executed hair styling services including coloring, cutting, and highlighting to meet client preferences
- Maintained high standards of detail in all styling services provided
- Organized daily tasks efficiently to maximize productivity and meet client appointments
Timeline
Cosmetology Student
Douglas J Institute
07.2025 - Current
Server
Buffalo Wild Wings
06.2025 - 04.2026
Loan Officer Assistant
Rapid Home Lending
09.2024 - 02.2025
Manager
Chili Pepper’s Tanning
05.2022 - Current
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Douglas J Institute
Diploma - undefined
Berkley Highschool