Christina Guzman
Dublin,Ohio
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server
Texas Roadhouse
Hilliard, OH
02.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments to optimize service efficiency and guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu offerings and restaurant policies for consistency.
- Resolved customer complaints swiftly to maintain positive dining experiences.
- Implemented upselling techniques that enhanced overall guest spending and satisfaction.
- Cultivated warm relationships with regular customers.
Server
Bucca Di Beppo
Columbus, OH
02.2023 - 02.2024
- Took food and drink orders accurately from guests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food and beverages promptly to tables.
Server
Ocharleys
Columbus
01.2018 - 02.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Took food and drink orders accurately from guests.
- Delivered food and beverages promptly to tables.
- Maintained cleanliness and organization of dining area and tables.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Server
Applebees
Columbus, Ohio
01.2017 - 01.2018
- Provided exceptional customer service in a fast-paced dining environment.
- Took food and drink orders accurately from guests.
- Delivered food and beverages promptly to tables.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Resolved guest concerns to enhance overall dining experience.
- Provided excellent customer service to ensure satisfaction.
Education
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Columbus High School
Columbus, OhioSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- Sales expertise
- Team collaboration
- Sales techniques
- Order accuracy
Timeline
Server
Texas Roadhouse
02.2024 - Current
Server
Bucca Di Beppo
02.2023 - 02.2024
Server
Ocharleys
01.2018 - 02.2023
Server
Applebees
01.2017 - 01.2018
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Columbus High School