Philosophy
Hi, I’m
Haily Ralph
Baldwinsville,NY
It's not what happens to you, but how you react to it that matters
Epictetus
Summary
Enthusiastic young professional seeking new opportunity. Will bring proactive, self-motivated approach to role. Unique creativity and a willingness to engage in complex problem solving in combination with confident and effective communication skills make me a welcome teammate in any environment.
Overview
10
years of professional experience
Work History
The YorkSyracuse, NY
Sever/Hostess
05.2022 - Current
Job overview
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Bankers Conseco Life InsuranceSyracuse, NY
Insurance Agent
05.2021 - 05.2022
Job overview
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
AflacLiverpool, NY
Benefits Consultant
11.2020 - 05.2021
Job overview
- Advised clients on industry and demographic standards for benefits packages to maintain competitive offerings and maximize employee retention.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
FedExBaldwinsville, N.Y.
Package Handler
05.2020 - 02.2021
Job overview
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
Adventure BoundNew Milford
Team Member
04.2019 - 04.2020
Job overview
- Worked within a team to bring fun games and activities to children in camps and schools
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Sought out ways to go above and beyond job requirements.
Spartan Race, N.Y.
Volunteer
08.2019 - 08.2019
Job overview
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
PetSmart GroomingTemecula, CA
Stylist Apprentice
10.2019 - 01.2020
Job overview
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Monitored animals for behavioral problems and signs of health issues.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
Sunshine Acres RanchRomance, AR
Volunteer Farm Hand
02.2019 - 04.2019
Job overview
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Groomed & exercised horses and assisted in training program for young foals.
Bed Bath & BeyondNew Hartford, N.Y.
Store Associate
12.2017 - 07.2018
Job overview
- Greeted customers, helped locate merchandise and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Keyes Pancake HouseOld Forge, NY
Busser/Dishwasher/Hostess
06.2017 - 10.2017
Job overview
- Stepped into additional roles during busy times to boost coverage of important stations.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Sunset Nursing Home and Rehabilitation CenterBoonville, N.Y.
Dietary Aid
03.2016 - 09.2016
Job overview
- Served meals to residents in accordance with established schedules and dietary procedures.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
Napierkowski Dairy FarmBoonville, N.Y.
Farm Hand
03.2014 - 07.2018
Job overview
- Reported broken or damaged equipment to supervisor for repair or replacement.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Conducted thorough examinations of animals to identify concerns such as illnesses, diseases and injuries, as well as monitor and document physical changes.
Education
Remsen High SchoolRemsen, NY
High School Diploma
05.2018
Skills
- Team Player
- Customer Service and Rapport
- Cool Under Pressure
- Natural Leadership
- Negotiation
- Adaptable
- Interpersonal
- Problem-Solving
Hobbies
Soccer
Horseback riding
Audio books
Music & Dancing
Exercising
Camping
Interests
Psychology & Sociology
Traveling
Letter of Recommendation
" 1st September 2022
Dear Reader,
I am the Closing Manager of the restaurant The York in Syracuse NY. Haily came to us in a desperate time of need in early 2022. As I am sure you are aware, the service industry took a hit during the 2020 pandemic and has never fully bounced back. I had no idea Haily’s addition to our team was exactly what we needed. She has and still continues to far exceed our expectations and her roles.
What I mean by her constantly exceeding her roles is, she frequently goes above and beyond; doing things that I, as a manager, normally have to do to pick up the slack and pace due to being short staffed. She was originally hired as a host, yet whenever there was down time she'd help with side work or other departments in the restaurant; instinctively. She is very much a busy body. All while having a playful attitude other staff members love. Noticing this, I crossed trained and promoted her to server immediately. In which she took to the role like a fish to water.
What makes her yet another great asset to our restaurant is her de-escalation ability. In restaurants, there can be high tension between staff or customers during busy periods of business. On several occasions, I have witnessed her depoly de-escalation techniques with disgruntled guests and staff alike. The most notable time I have observed her was in an altercation with our Chef. Forgive my metaphor, but it was like watching a Jedi mind trick. It was truly impressive to witness her calm our argumentative chef. For these reasons: easily trainable, doing the roles of others when never asked, and de-escalation skills, is what makes her an asset to us and any future company."
Timeline
Sever/Hostess
The York
05.2022 - Current
Insurance Agent
Bankers Conseco Life Insurance
05.2021 - 05.2022
Benefits Consultant
Aflac
11.2020 - 05.2021
Package Handler
FedEx
05.2020 - 02.2021
Stylist Apprentice
PetSmart Grooming
10.2019 - 01.2020
Volunteer
Spartan Race
08.2019 - 08.2019
Team Member
Adventure Bound
04.2019 - 04.2020
Volunteer Farm Hand
Sunshine Acres Ranch
02.2019 - 04.2019
Store Associate
Bed Bath & Beyond
12.2017 - 07.2018
Busser/Dishwasher/Hostess
Keyes Pancake House
06.2017 - 10.2017
Dietary Aid
Sunset Nursing Home and Rehabilitation Center
03.2016 - 09.2016
Farm Hand
Napierkowski Dairy Farm
03.2014 - 07.2018
Remsen High School
High School Diploma
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