Haily Valencia
Eden Prairie,MN
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Park Nicollet Methodist Hospital
Saint Louis Park, MN
01.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
Office Administrator
Aman Family Care
Minneapolis, MN
09.2022 - 07.2023
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Composed correspondence such as letters, emails, memos, reports and other documents.
Patient Services Representative
Twin Cities Orthopedics
Maple Grove, MN
03.2022 - 08.2022
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
Mortgage Processor
Wells Fargo Home Mortgage
Minneapolis, MN
06.2019 - 08.2021
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
- Set up and completed loan submission packages
- Worked with customers via telephone to answer questions, process documents and resolve issues
- Managed and maintained high volume of 50 loan's per month.
Skills
- Critical Thinking
- Adaptable
- Time Management
- Microsoft Office
- Risk Management Assessments
- Customer Engagement
- File Organization
Timeline
Medical Receptionist
Park Nicollet Methodist Hospital
01.2024 - Current
Office Administrator
Aman Family Care
09.2022 - 07.2023
Patient Services Representative
Twin Cities Orthopedics
03.2022 - 08.2022
Mortgage Processor
Wells Fargo Home Mortgage
06.2019 - 08.2021