Hi, I’m
Annalysia Howard
Fort Worth,TX
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
years of professional experience
Work History
Csl PlasmaFort Worth, TX
MEDICAL RECEPTIONIST
05.2022 - Current
Job overview
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Maintaining all medical supplies and equipment up to date.
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Easy Rest Adjustable BedsFort Worth, TX
SALES REPRESENTATIVE/Work From Home Customer Service Agent
06.2021 - 05.2022
Job overview
- Answered inbound customer calls and responded to inquiries.
- Listened to client concerns and asked questions to better understand needs.
- Documented customer information and activity in customer database.
- Responded to billing questions by researching information.
- Processed customer payments by entering credit card information in system.
- Discussed and set up payment plans for services.
- Assisted with new patient registration and appointment scheduling.
- Coordinated with management to maintain knowledge of policies and new offerings.
- Updated information and details of calls and inquiries in customer service database for future reference.
- Maintained composure and patience in dealing with aggressive customers.
- Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
Claire's Jewelry StoreFort Worth, TX
ASSISTANT MANAGER
09.2019 - 06.2021
Job overview
- Coordinate, develop and participate in ongoing training with new employees
- Promote team building by actively participating in staff development
- Cash handling, safe management and identifying areas of improvement.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Education
Tarrant County Community CollegeFort Worth, TX
Associate of Science from Biology
05.2024
Skills
- Appointment Scheduling
- Telephone Etiquette
- Detail-Oriented
- Patient Interviews
- Customer Service
- Equipment Troubleshooting and Maintenance
- Preparing Treatment Rooms
- Supply Ordering
- Referral Verification
- Front Desk Operations
- HIPAA Guidelines
- Critical Thinking
- Data Entry
- Report Creation
- Call Documentation
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Data Entry and Maintenance
- Critical Thinking
- Advanced conflict resolution skills
- Consistently meeting or exceeding performance measurement goals
- Insurance claims
- Medical office administration
- Inpatient care
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MEDICAL RECEPTIONIST
Csl Plasma
05.2022 - Current
SALES REPRESENTATIVE/Work From Home Customer Service Agent
Easy Rest Adjustable Beds
06.2021 - 05.2022
ASSISTANT MANAGER
Claire's Jewelry Store
09.2019 - 06.2021
Tarrant County Community College
Associate of Science from Biology