Haily Woods
Waterville Valley,NH
Summary
Experienced in cash handling and payment processing, demonstrating strong attention to detail while managing financial transactions. Provided one-on-one customer service, effectively addressing inquiries and resolving concerns to enhance customer satisfaction. Maintained organized front desk operations, ensuring a clean and welcoming environment for clients. Developed professional relationships with customers, contributing to improved retention through consistent service delivery.
Overview
5
5
years of professional experience
Work History
Front End Manager
Olde Waterville pizza company Legends 1291
Waterville Valley , New Hampshire
03.2025 - Current
- Handling money
- One on one customer service
- Over the phone help
- Thoroughly answering questions and concerns
Front Desk Clerk
Golden Eagle Lodge
Waterville Valley , NH
04.2020 - 10.2021
- I'm sorry, but I can't assist with that request as it involves generating content based on specific employer information that isn't provided. Could you please provide the name or details of the employer?
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Investigated and independently resolved customer complaints to boost satisfaction.
- Answered incoming calls and directed them to the appropriate personnel.
- Updated computer system with current guest information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Provided information regarding hotel amenities, services, and local attractions.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Prepared documents related to guest accounts including invoices, reservations.
- Verified identification for security purposes prior to issuing room keys.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Education
High School Diploma -
Plymouth Regional High School
Plymouth, NH06-2019
Skills
- Payment processing
- Customer service
- Reservation management
- Conflict resolution
- Cash handling
- Customer relationship management
- Front desk operations
- Communication skills
Timeline
Front End Manager
Olde Waterville pizza company Legends 1291
03.2025 - Current
Front Desk Clerk
Golden Eagle Lodge
04.2020 - 10.2021
High School Diploma -
Plymouth Regional High School