Julie Reiland

Menards

Ankeny, Iowa

07.1994 - 05.2025

Developing strategies to improve customer experience.
Creating employee schedules to ensure full coverage.
Managed customer complaints to complete satisfaction.
Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods
Handled payment processing and provided customers with receipts and proper bills and change.
Reviewed employee performance and determined areas in need of improvement.
Managed the cash flow of the store, including cashier operations, bookkeeping, and security.
Monitored cash drawers in checkouts to verify an adequate cash supply.
Delivered consistent training and close mentoring support to front-end employees in operations and customer service strategies.
Managed opening and closing procedures.
Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
Answered phones to respond to customer inquiries, and transferred calls to appropriate staff members.
Resolved customer problems by investigating issues, answering questions, and building rapport.
Planned and led team meetings to review business results, and communicate new and ongoing priorities.
I remained calm and professional in stressful circumstances, and I effectively diffused tense situations.
Accounts payable.
Accounts receivable.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.