Sheridan Costello
Cash Saver Grocery Store
Hendersonville,NC
4
years of professional experience
Results-driven Front End Manager experienced in customer service, employee supervision, and cash control. Streamlined operations by training cashiers, balancing tills, and resolving register discrepancies, which reduced wait times and strengthened compliance. Committed to fostering high team performance through effective problem-solving and adaptability in dynamic environments.
Work History
Front End Manager
4 Years- Supervised front end staff to maintain smooth checkout flow and consistent customer service.
- Trained cashiers on register procedures, bagging standards, and transaction accuracy.
- Monitored cash handling, balanced tills, and resolved register discrepancies.
- Oversaw lane coverage, reduced wait times, and improved checkout efficiency.
- Enforced store policies and front end procedures to support compliance.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained strong customer relations and effective customer service standards.
- Coached employees through day-to-day work and complex problems.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Recorded financial transactions and performed account reconciliations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Monitored cash drawers in five checkout stations to verify adequate cash supply.
Education
High School Diploma
- FBLA Member
- FFA Member
- Professional Development: Certified in Microsoft Office Suite, including Microsoft Word, PowerPoint & Excel
- Professional Development: OSHA certification
Associate of Science - Biology
Skills
Cash handling
Cash register operation
Office management
Cash management
Training and mentoring
Loss prevention
Point of sale management
Administrative support
Client communication
Customer service
Timeline
Front End Manager
Cash Saver Grocery Store
06.2022 - 06.2026Read More
Arkansas State University
Associate of Science from Biology
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White County Central School District
High School Diploma
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