Yvonne Barlow
Colorado City,AZ
Summary
Dedicated professional with a proven track record in problem solving and team development. Experienced in managing cash flow, enhancing customer engagement, and promoting store loyalty programs to achieve business goals.
Overview
9
9
years of professional experience
Work History
Front End Manager
Bee's Marketplace
Colorado City, Arizona
04.2018 - Current
- Supervised front end operations ensuring smooth customer transactions and service efficiency.
- Trained staff on cash handling procedures and customer service best practices.
- Coordinated front end team schedules to optimize staffing during peak business hours.
- Implemented new checkout technologies to enhance the customer shopping experience.
- Monitored inventory levels at the front end and ordered supplies.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with management to develop promotional displays and signage for products.
- Conducted regular team meetings to communicate updates and motivate staff engagement.
- Oversaw cash flow management, ensuring accurate cashier operations and secure bookkeeping.
- Resolved technical issues related to the front end development process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Reviewed employee performance and determined areas in need of improvement.
- Evaluated financial reports and trend forecasts.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Addressed technical issues impacting terminal functionality.
- Created marketing strategies that increased brand awareness and fostered customer engagement.
- Monitored fuel dispensing systems for accuracy and efficiency.
- Conducted regular inspections to maintain cleanliness and organization of the station.
- Managing financial transactions such as deposits, refunds, credits.
- Monitoring gas prices to ensure they remain competitive in the market.
- Training new employees on safety protocols and operational processes related to running a gas station.
- Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
- Managed social media accounts, creating content that resonates with target audiences.
- Assisted in organizing promotional events to boost customer interaction and loyalty.
- Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
Shift Manager
The Hub
Colorado City, Arizona
09.2017 - 04.2018
- Oversaw training of new employees on customer service, product knowledge, and cash handling techniques to maintain high service standards.
- Trained and mentored new staff on operational procedures and customer service to enhance team readiness.
- Collaborated with management to improve workflow efficiency and service quality.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Managed daily cash intake by accurately counting registers and tabulating profits to ensure financial accountability.
- Assisted employees in managing workload during busy shifts to ensure smooth operations.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties completed accurately according to established guidelines.
- Maintained cleanliness and organization of kitchen workspace throughout shifts.
- Performed thorough cleaning and sanitization of work surfaces and kitchen equipment to maintain hygiene standards.
- Prepared ingredients for daily menu items and special requests.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Managed cash register, ensuring proper handling of cash and credit payments.
Education
High School Diploma -
El Capitan Public School
Colorado City, AZ05-2018
Skills
- Checkout technology
- Inventory management
- Sales forecasting
- Cash handling
- Cash management
- Customer service
- Team leadership
- Problem solving
- Time management
Timeline
Front End Manager
Bee's Marketplace
04.2018 - Current
Shift Manager
The Hub
09.2017 - 04.2018
High School Diploma -
El Capitan Public School