Christina Hickman
Battle Creek
Summary
Dynamic Front End Manager with proven expertise in staff supervision, cash management, and customer satisfaction. Demonstrated ability to enhance team productivity and resolve customer complaints efficiently.
Overview
12
12
years of professional experience
Work History
Front End Manager
Menards
Kalamazoo
07.2021 - 01.2026
- Supervised daily operations and staff scheduling for efficient workflow.
- Trained new employees on store policies and customer service standards.
- Resolved customer inquiries and complaints promptly to maintain satisfaction.
- Conducted regular performance evaluations to improve team productivity and morale.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved technical issues related to the front end development process.
- Welcomed large volume of guests and improved overall customer service.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Reviewed employee performance and determined areas in need of improvement.
Server
Bob Evans Restaurant
Coldwater
08.2020 - 07.2021
- Provided exceptional customer service to enhance dining experiences.
- Took food and beverage orders accurately from guests.
- Delivered food and drinks promptly to tables and counters.
- Maintained cleanliness and organization of dining areas and utensils.
- Assisted in training new servers on restaurant procedures.
- Resolved customer complaints professionally to ensure satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
Server
Hog Heaven BBQ
Daytona Beach
03.2019 - 06.2020
- Provided exceptional customer service to enhance dining experiences.
- Took food and beverage orders accurately from guests.
- Delivered food and drinks promptly to tables and counters.
- Maintained cleanliness and organization of dining areas and utensils.
- Handled cash transactions and processed payments efficiently.
- Provided excellent customer service to ensure satisfaction.,
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
Server
Stavros Pizza House
Daytona Beach
03.2014 - 03.2019
- Took food and beverage orders accurately from guests.
- Delivered food and drinks promptly to tables and counters.
- Maintained cleanliness and organization of dining areas and utensils.
- Handled cash transactions and processed payments efficiently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
Education
Associate of Arts - Liberal Arts And Sciences
Schoolcraft College
Livonia, MI05-2005
Skills
- Staff supervision
- Customer service
- Cash management
- Training and development
- Performance evaluation
- Time management
- Cash flow management
- Cash handling
- Cash register operation
Timeline
Front End Manager
Menards
07.2021 - 01.2026
Server
Bob Evans Restaurant
08.2020 - 07.2021
Server
Hog Heaven BBQ
03.2019 - 06.2020
Server
Stavros Pizza House
03.2014 - 03.2019
Associate of Arts - Liberal Arts And Sciences
Schoolcraft College