Summary
Overview
Work History
Education
Skills
Licenses
Languages
Timeline
Generic

Haisa A. Farinas

Miami,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

UniVista Insurance
01.2021 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • I answered a constant stream of calls from customers throughout the states of Florida, Texas, California, Georgia and Arizona with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Sell car insurance policies as well as take payments for them.
  • Do underwriting each of my policies sold.

Cashier

Presidente Supermarkets
06.2020 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Keep my work area organized and clean
  • Work according to the needs of the store, cutting and packaging fruits as well as also place the their price to be able to sell them in the supermarket

Spanish Tutor

Sacred Heart University
08.2018 - 05.2020
  • Offer tutoring in Spanish and other subjects to university students participating in the Support Program for Students
  • Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
  • Helped students raise grades with comprehensive support for conversational, reading comprehension and oral expression Spanish-language abilities.
  • Manage and safeguard student records in compliance with FERPA and HIPPA regulations.
  • Participate in the training workshop: "Identifying high-risk behaviors"



Internship Student

Society For Legal Aid
02.2020 - 03.2020
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Attend the room with the Society For Legal Aid lawyers to observe their defenses prepared in criminal cases.
  • Participate in the process of investigation and data collection in criminal cases.
  • Have access to criminal files with confidential information of the inmates.
  • Draft adjustment and progress reports of sanctioned minors located in Homes.



Food Processor

Proportion Foods
12.2019 - 01.2020
  • Removed products from line that did not meet quality standards.
  • Monitored supplies and maintained optimal levels for production requirements.
  • Checked products for grade, color and size.
  • Kept machines clean, organized and tidy at all times.
  • Built and packed boxes for shipment.

Pollster

World Values Survey 2018
05.2018 - 08.2018
  • Administer a survey of 300 questions in order to know the values of Puerto Ricans.
  • Recorded accurate respondents' answers during interviews for future reference.
  • Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
  • Supervise and train a group of 7 new interviewers as they joined the project.
  • Follow the survey guide and visit randomly selected families in more than 20 municipalities through the island.


Dental Assistant

Specialties Teaching Dental Clinic
09.2015 - 12.2015
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared patient x-rays and images for dentist review.

Education

Bachelor of Arts - Justice Systems And Psychology

Sacred Heart University
San Juan, PR
05.2020

Dental Assistant Certificate - Dental Assisting

Florida National University
Hialeah, FL
04.2023

Skills

  • Microsoft Word
  • Shipping Procedures Understanding
  • Membership Inquiries and Renewals
  • Technical Support
  • Health Education
  • Full Mouth Radiographs
  • Merchandising
  • Cash Drawer Management
  • Share Study Skills
  • Web Page Creation and Editing
  • Food Plating and Assembly

Licenses

440 Customer Representative

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Representative

UniVista Insurance
01.2021 - Current

Cashier

Presidente Supermarkets
06.2020 - 01.2021

Internship Student

Society For Legal Aid
02.2020 - 03.2020

Food Processor

Proportion Foods
12.2019 - 01.2020

Spanish Tutor

Sacred Heart University
08.2018 - 05.2020

Pollster

World Values Survey 2018
05.2018 - 08.2018

Dental Assistant

Specialties Teaching Dental Clinic
09.2015 - 12.2015

Bachelor of Arts - Justice Systems And Psychology

Sacred Heart University

Dental Assistant Certificate - Dental Assisting

Florida National University

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Haisa A. Farinas