Haishan Kang
15421 20th Ave,NY
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cuckoo
Queens, NY
09.2025 - 2026
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support to team members in handling customer requests.
- Learned company policies and procedures to ensure accurate information delivery.
- Processed customer orders and maintained updated records in system.
Technician
Nail Salon
Woodbury, NY
04.2019 - 10.2022
- Applied nail care techniques to provide high-quality services to clients.
- Ensured cleanliness and sanitation of tools and workstations for health compliance.
- Assisted clients in selecting nail designs and products tailored to their preferences.
- Managed appointment scheduling, optimizing client flow and service efficiency.
Customer Service Manager
HomeCare
Queens, NY
01.2023 - 08.2025
- Led team in delivering exceptional customer service, enhancing client satisfaction and loyalty.
- Developed and implemented training programs for staff, improving service quality and efficiency.
- Streamlined communication processes between departments, ensuring timely resolution of customer inquiries.
- Analyzed customer feedback to identify areas for improvement, driving operational enhancements.
Education
Associate of Arts - National Trading
Konkuk University
South Korea Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Representative
Cuckoo
09.2025 - 2026
Customer Service Manager
HomeCare
01.2023 - 08.2025
Technician
Nail Salon
04.2019 - 10.2022
Associate of Arts - National Trading
Konkuk University