HAIWEN LI
El Monte,CA
Summary
Experienced with operating various casino games and ensuring adherence to gaming protocols. Utilizes expertise in customer service to enhance player satisfaction and loyalty. Knowledge of maintaining game integrity and resolving disputes promptly and professionally.
Overview
5
5
years of professional experience
Work History
Banker
Hollywood Park Casino
11.2018 - 12.2023
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
Skills
- Cash Handling
- Excellent customer service
- Patience and composure
- Strong mathematical skills
- Accurate payouts
- Flexible Schedule
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Banker
Hollywood Park Casino
11.2018 - 12.2023
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