Hakeem Salami
Business Systems Analyst
Beaverton,OR
Summary
Multidisciplinary driven Data Analyst with a background in Customer Service. Adept at working independently and collaborating with teams across multiple functions to take information from a wide variety of sources and effectively break down concepts in layman terms to diverse audiences. Excels at solving complex problems.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
BUSINESS SYSTEMS ANALYST
THE STANDARD
Portland, Oregon
08.2020 - Current
- Oversee implementation projects from beginning to completion
- Improve training and operational procedures within a business to increase efficiency and productivity
- Work in cross-department environment, solving wide range of issues and errors
Data Scientist
LifeWorks NW
Portland, Oregon
12.2019 - 07.2020
- Developed quarterly roadmaps based on impact, effort and test coordinations, working with stakeholders to achieve short-term and long-term goals.
- Provided comprehensive analysis and recommend solutions to address complex business problems and issues using data from internal and external sources and applied advanced analytical methods to assess factors impacting growth and profitability across product and service offerings.
- Applied statistical and algebraic techniques to interpret key points from gathered data.
- Leveraged analytics to drive business development, productivity and process improvement.
CUSTOMER SUCCESS MANAGER
RFPIO, INC
Beaverton, Oregon
07.2019 - 12.2019
- Provide ad hoc software support for customers on a wide variety of technical issues
- Diagnose and solve customer problems
- Spervise client retention
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Education
Bachelor of Science - Applied Mathematics
University of Oregon
Eugene, OR 09.2010 - 06.2015
CERTIFICATION COMPLETION: DATA VISUALIZATIONAND DATA ANALYTICS -
University of Oregon
Eugene, OR 05.2019 - 11.2019
Skills
SQL
Python
VBA
Excel
Tableau
Timeline
BUSINESS SYSTEMS ANALYST
THE STANDARD
08.2020 - Current
Data Scientist
LifeWorks NW
12.2019 - 07.2020
CUSTOMER SUCCESS MANAGER
RFPIO, INC
07.2019 - 12.2019
CERTIFICATION COMPLETION: DATA VISUALIZATIONAND DATA ANALYTICS -
University of Oregon
05.2019 - 11.2019
Bachelor of Science - Applied Mathematics
University of Oregon
09.2010 - 06.2015