Hakeisha Edney
Newark,NJ
Summary
Dynamic customer service professional with experience at United Airlines, adept at problem resolution and data entry. Proven track record of enhancing customer satisfaction through outstanding communication and effective issue management. Skilled in utilizing CRM software to streamline processes and improve service delivery, fostering loyalty and trust among diverse clientele.
Overview
26
26
years of professional experience
Work History
Customer Service Agent
United Airlines
Newark, NJ
02.2007 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Utilized CRM software to track customer interactions and ensure timely follow-up.
- Maintained knowledge of product offerings to enhance customer experience and satisfaction.
- Collaborated with team members to streamline processes and improve service delivery.
- Developed strong communication skills through daily interactions with diverse customers.
- Handled customer feedback constructively, contributing to continuous service improvements.
- Adapted quickly to new systems and procedures, enhancing operational efficiency.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Cashier
WALMART
Union, NJ
11.1999 - 07.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new staff on operational procedures and best practices.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Implemented strategies to enhance checkout efficiency during peak hours.
- Collaborated with management to streamline inventory restocking processes.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
EAST ORANGE HIGH
East Orange, NJ06-2001
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
Timeline
Customer Service Agent
United Airlines
02.2007 - Current
Customer Service Cashier
WALMART
11.1999 - 07.2007
High School Diploma -
EAST ORANGE HIGH