Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hakob Ghevondyan

Resume
Glendale,CA

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Case Manager /Paralegal Student Assistant

Daglian Law Firm
08.2022 - 11.2024
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

Swim/WaterPolo Instructor /LifeGuard

Bubbles & Kicks
03.2017 - 10.2020
  • Instructed children ages 4-16 in swimming fundamentals, stroke techniques, and water safety.
  • Coached water polo, teaching essential skills such as passing, shooting, and game strategy.
  • Supervised swimmers to ensure a safe environment, enforcing pool rules and responding to emergencies.
  • Provided individualized feedback to improve students’ confidence and abilities in the water.
  • Conducted lifeguard duties, including monitoring swimmers, preventing accidents, and performing rescues when necessary.

Education

High School Diploma -

Burbank High School
Burbank, CA
05.2001 -

Skills

Case management

Problem-solving

Decision-making

Records management

Documentation and reporting

Documentation proficiency

Active listening

Positive attitude

Organization and multitasking

Client advocacy

Email and telephone etiquette

Accomplishments

  • Managed 30-60 personal injury cases simultaneously, ensuring smooth progression from intake to settlement.
  • Assisted attorneys in securing settlements averaging 20-30% higher than initial insurance offers through detailed case preparation and negotiation.
  • Coordinated medical treatments for 100+ clients, ensuring timely care and proper documentation for claims.
  • Streamlined case documentation and communication processes, reducing delays and increasing efficiency by 30%.
  • Recovered over $1 million in medical expenses and lost wages for clients by gathering evidence and negotiating with insurance companies.
  • Maintained an 85-90% success rate in claim approvals by ensuring all necessary legal and medical documentation was properly submitted.
  • Trained and supervised 5-10 junior case managers, improving team productivity and case turnaround times.
  • Maintained a 80% success rate in claim approvals by ensuring all necessary legal and medical documentation was properly submitted.
  • Trained and supervised junior case managers, improving team productivity and case turnaround times.

Timeline

Case Manager /Paralegal Student Assistant

Daglian Law Firm
08.2022 - 11.2024

Swim/WaterPolo Instructor /LifeGuard

Bubbles & Kicks
03.2017 - 10.2020

High School Diploma -

Burbank High School
05.2001 -
Hakob GhevondyanResume